Vice President, Payment Operations & Partnerships

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values Best Life We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

THE TEAMOur Global Commerce and Payments operations teams manage over $14 billion in annual payments through our cloud-native commerce platform, purpose-built for the fitness industry. We offer extensive global coverage, powerful technology, intelligent billing, frictionless payment experiences, and unmatched risk and compliance controls. Clients include Planet Fitness, Anytime Fitness, Crunch, EOS Gyms, and thousands of trainers, boutique studios, and health clubs enabled through our platforms Ignite, Glofox, Trainerize, and Evo.

We partner with some of the leading payments, banks, and fintech companies to drive payments innovation, including Stripe, Worldpay, GoCardless, regions bank, JP Morgan, Workday, Avalara, Chargebee, Recurly, and card networks such as Visa and Mastercard.

THE ROLE:

We are seeking a Vice President of Payment Operations & Partnerships to lead and scale our global payments operations and payments partner network. This leader will own end-to-end payment operations, including onboarding, disputes, reconciliation, payouts, and automation, while also driving strategic partnerships and operational transformation. A key mandate of this role is to embed AI and intelligent automation across payment operations, transforming workflows into scalable, data-driven systems that improve performance, reduce cost, and enhance the client experience for 37K merchants on our platform.

WHAT YOU’LL DOLead and scale global payment operations across merchant onboarding, disputes/chargebacks, reconciliation, settlements, and payouts

Manage and expand strategic partnerships with PSPs, banks, and fintech providers, including commercial negotiations and performance optimization

Build and lead a high-performing global team, establishing KPIs, SLAs, and a culture of operational excellence

Deploy AI/automation use cases such as dispute management, exception handling, reconciliation matching, onboarding risk assessment, anomaly detection, and payment failure recovery

Oversee global funds flow, ensuring accuracy, timeliness, and strong financial controls across reconciliation, settlements, and reporting

Own chargeback and dispute strategy, improving prevention, win rates, and compliance with card network rules

Optimize merchant onboarding to deliver a seamless, compliant, and scalable experience across global markets

Develop real-time monitoring, alerting, and incident response capabilities through a centralized payments command center

Drive payment performance improvements (authorization rates, routing, cost of acceptance) through data, analytics, and partner strategies

Partner cross-functionally with Product, Engineering, Finance, Risk, and GTM teams to align payments strategy with company growth and platform evolution

WHAT YOU’LL NEED
15+ years of experience in payments, fintech, banking, or SaaS, with senior leadership in payment operations

Proven track record of scaling global payment operations, including reconciliation, disputes, onboarding, and payouts

Experience driving automation and transformation initiatives, including AI/ML-based solutions in operations

Deep understanding of payment ecosystems, including PSPs, acquiring, card networks, and alternative payment methods

Strong experience managing strategic partnerships and complex vendor…