Industry Platforms, Implementation & Operations Manager

Recognized as the No. 1 site trusted by real estate professionals,  has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools,  not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Are you an operations expert with a knack for technical implementation and complex project management? Are you looking to work on a high-performing team that is transforming the real estate industry? If you want to pursue your professional goals while working in an innovative, startup environment within a leading real estate tech company, this work is for you. As the Industry Platforms, Implementation & Operations Manager, you will report to the RDC Next Senior Director of Strategy & Operations at  The RDC Next team is charged with building and delivering innovative solutions across the real estate ecosystem that deepen relationships with industry players, consumers, and brokers/agents.

Apply and join us as part of the team shaping what is next!

What you'll do

* Manage complex product launch calendars, ensuring all milestones and dependencies are tracked and met across multiple work streams

* Design and implement automation and AI-driven workflows across the post-signature lifecycle to streamline handoffs, optimize operations, and deliver highly scalable, efficient process solutions

* Maintain Asana project boards to meticulously track launch activities, task assignments, and overall progress, utilizing automation and AI wherever possible

* Support the transition of account management workflows into a matured CRM system (Salesforce), ensuring data integrity and process efficiency

* Create and monitor Jira tickets based on detailed product feedback collected during early access product pilot programs

* Support the creation of executive-level slide decks and develop narratives around key adoption metrics and product success

* Communicate directly with external tech vendors to monitor progress towards technical integration activities and resolve dependencies

* Coordinate go-to-market (GTM) planning for new feature launches within the  platform

* Bridge the gap between our customer support function and the account management and implementation functions to ensure a seamless post-launch experience

* Coordinate with cross-functional groups including product, engineering, marketing, legal, finance, account management, and support functions

How we work

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

What you'll bring:

* At least 5+ years of experience in project management, program management, or technical operations within a fast-paced tech environment

* Extensive experience with project management tools such as Asana and Jira, and CRM systems like Salesforce

* Demonstrated ability to translate complex data and adoption metrics into compelling executive-level presentations and narratives

* Proven track record of managing technical integrations and coordinating with external vendors

* Exceptional ability to multi-task and manage complex launch schedules with a high degree of precision

* Diplomatic and constructive approach to cross-functional collaboration across Product, Engineering, Marketing, Legal, and Finance

* Strong problem-solving skills and the ability to identify and mitigate risks during product pilot and launch phases

* Bachelor's degree or equivalent professional experience

How We Reward You:

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