Instructional Design Manager

About the Role

We are seeking our first-ever Instructional Design Manager. This is a rare opportunity to build an instructional design practice from the ground up and leave a lasting mark on how a rapidly scaling SaaS company creates learning experiences. Reporting to the Sr. Director of Global Training & Enablement, you will have genuine ownership from day one.

This is a builder role. The person who thrives here gets excited by blank‑slate problems, knows how to turn ambiguity into process, and can work cross‑functionally to earn trust quickly. Your primary mandate is to establish the standards, SOPs, and best practices that define how Ninja One designs and delivers training — inserting rigor and repeatability into workflows that currently lack a formal instructional design foundation.

Your work will span the full organization, touching new hire onboarding, revenue team readiness, and technical certification programs — giving you a platform to influence training quality at every level of the business.

Hybrid in Austin, TX. In the office 2‑3 days per week (Mon, Tues, & Thurs)

• Establish the instructional design practice
• Define Ninja One’s instructional design standards, methodology, and quality benchmarks
• Create the SOP’s, templates, and style guides that will govern how training content is built – auditing existing Work Ramp content and producing a remediation roadmap
• Lead authoring tool strategy by evaluating Ninja One’s current content creation capabilities and build and presenting a business case for a dedicated SCORM/eLearning authoring platform
• Own vendor evaluation, procurement, and team adoption of any new tooling
• Partner with internal training, revenue enablement, and technical enablement teams to translate business needs into well‑scoped learning solutions
• Lead needs assessment and learning objective workshops to ensure projects start with clear outcomes and measurable goals
• Personally design and develop high‑quality instructional materials including eLearning modules, facilitator guides, assessments, and job aids
• Establish a QA review process ensuring all deliverables meet standards for accuracy, accessibility, and brand consistency
• Serve as the internal expert on instructional design, educating stakeholders and influencing how content requests are scoped
• Manage the inbound instructional design queue
• As the team grows, recruit and mentor junior instructional designers
• Other duties as needed

• 5+ years of instructional design experience, with at least 2 years in a senior or lead capacity
• Demonstrated ability to build or significantly mature an , including creating standards, SOPs, and repeatable processes where few or none existed
• Experience leveraging AI tools to accelerate or enhance instructional design work ‑ whether for content drafting, personalization, rapid prototyping, or learning analytics
• Strong command of instructional design methodologies (ADDIE, SAM, or equivalent) and adult learning theory
• Experience working with an LMS and familiarity with SCORM/xAPI standards
• Excellent project management and stakeholder communication skills; able to manage multiple work streams independently and set clear priorities
• Experience partnering with cross‑functional teams to scope and deliver training products including Sales, CS, and Technical functions
• You align with our values Curiosity, Integrity, Kindness, Humility, & Builders and are committed to creating an environment where these values flourish in our teams
• Hands‑on experience with a SCORM authoring tool (e.g., Articulate 360, Adobe Captivate) or experience leading a tool selection and procurement process (preferred)
• Familiarity with Work Ramp or similar LMS platforms used by SaaS revenue teams (preferred)
• Background in a fast‑growth B2B SaaS or technology company (preferred)
• Experience building and managing a small team of instructional designers (preferred)

Ninja One unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

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