CAPPS Functional Technical Analyst
Job in
Austin, Travis County, Texas, 78703, USA
Listed on 2026-06-12
Listing for:
Cayuse Holdings
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
IT Support, IT Consultant, IT Business Analyst, Systems Analyst
Job Description & How to Apply Below
* ** _
JOB TITLE:
_*
* CAPPS Functional Technical Analyst
** _CAYUSE COMPANY:_*
* Cayuse Civil Services, LLC
** _LOCATION_*
* Remote in Austin, TX
** _SALARY:_*
* $-$
** _EMPLOYEE TYPE:_*
* Full-Time Salary Exempt
** _TRAVEL_*
* No
** _RELOCATION_*
* No
** Employment in this role is conditional upon successful execution of the contract by the client.*
* ** The Work*
* The CAPPS Functional Technical Analyst performs highly advanced (senior-level) consultative services and technical assistance in support of the CAPPS (Centralized Accounting and Payroll/Personnel System) program. This role provides both functional and technical expertise for HR/Payroll and related CAPPS modules, ensuring that requirements, designs, development, testing, and operations adhere to established standards, policies, and methodologies. The position works under minimal supervision with extensive latitude for the use of initiative and independent judgment while following established, auditable processes and procedures.
This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.
** Responsibilities*
* + Perform highly advanced consultative services and technical assistance work in support of CAPPS, including both functional (business process) and technical (system) activities.
+ Ensure HR/Payroll requirements, procedures, development, and testing activities from the Managed Services vendor comply with written procedures, coding standards, and the CAPPS System Development Lifecycle (SDLC).
+ Ensure all digital products and content related to CAPPS meet WCAG 2.1 accessibility standards.
+ Maintain perceivable, operable, understandable, and robust experiences for all users.
+ Regularly review products and content for accessibility compliance and implement updates or remediation whenever accessibility issues are identified.
+ Coordinate testing efforts for accessibility compliance.
+ Prepare and submit WCAG accessibility waivers as required.
+ Actively track requests submitted to vendors requesting resolutions to accessibility issues.
+ Actively track system coding and configuration updates once accessibility resolutions are available.
+ Renew waivers upon expiration if solutions have not been provided or installed.
+ Provide oversight and leadership for functional and technical design walkthroughs, including:
+ Analyzing business processes and current system workflows to assess ERP design fit.
+ Reviewing functional designs, specifications, and integration documents to identify technical gaps and risks.
+ Evaluating upstream and downstream dependencies to ensure architectural alignment across modules and interfacing systems.
+ Preparing technical scenarios and test cases to validate system behavior and data flows.
+ Assessing designs for performance, security, scalability, and data quality impacts.
+ Providing concise technical feedback during design walks, highlighting risks, dependencies, and recommendations.
+ Supporting design reviews to ensure completeness, accuracy, and readiness for development and testing.
+ Review developed code for compliance with defined requirements and standards.
+ Validate code comparisons prior to migration to ensure adherence to all established development and configuration standards.
+ Provide Level 2 Service Desk support, including ticket handling for complex issues, in-depth troubleshooting, well-documented analysis, and basic configurations following an established and auditable process.
+ Collaborate and coordinate with a Managed Services vendor responsible for Level 3 support to ensure timely escalation and resolution of issues.
+ Actively respond to and maintain customer ticket requests via the CAPPS Service Desk with current information and statuses, including but not limited to:
+ Interface issues
+ IP whitelisting
+ EFT/secure server connectivity
+ Agency transfer files
+ Batch failures
+ Other related technical tasks across agencies
+ Perform all duties in accordance with established processes, policies, and procedures, within project scope and schedule, and in alignment with defined milestones, deliverables, and due dates.
+ Work under minimal supervision, relying on experience and judgment to plan and accomplish goals while following established processes and procedures.
+ Perform all work in accordance with ITIL principles and practices for:
+ IT Service Management (ITSM)
+ IT Asset Management (ITAM)
+ Alignment of IT services with the needs of the business
+ Participate in Disaster Recovery (DR) and upgrade testing activities, including planning, execution, and documentation.
+ Plan, design, develop, implement, support, and maintain information technology security measures to safeguard system information.
+ Participate, as directed, in annual SOC-1 attestation audits to confirm that controls are effectively designed and operated to ensure the accuracy and…
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