Desktop Support Specialist, Office Vice President Research, Scholarship, and Creativ

Desktop Support Specialist

Office
:
Office of the Vice President for Research, Scholarship, and Creative Endeavors, University of Texas at Austin

Location
:
Austin, TX

Hours
: 40 hours per week

Schedule
:
Immediate start, ongoing duration

FLSA Status
:
Non-Exempt

The Office of the Vice President for Research, Scholarship, and Creative Endeavors (OVPR) supports UT Austin’s research enterprise by building capacity, promoting interdisciplinary collaboration, and reducing barriers to scientific and creative inquiry. Desktop Support Specialists assist university employees with software, hardware, desktop, network, and system issues across the campus.

• Serve as the primary point of contact for end-user applications and desktop support requests via Service Now, triaging, resolving, escalating, and documenting help desk requests.
• Provide in-person and virtual technical assistance to customers to analyze, troubleshoot, diagnose, document, and resolve a variety of software, hardware, and network problems.
• Prepare, deploy, and manage new PCs and Macs using JAMF and MECM/SCCM; manage software deployments, images, and packages.
• Use Active Directory to manage computer accounts, user groups, and distribution lists while ensuring compliance with university security and device policies.
• Install, configure, test, maintain, monitor, and troubleshoot end‑user and network hardware, peripheral devices, and audiovisual equipment.
• Collect, organize, and maintain accurate information—including software/hardware asset inventories, security assessment surveys, instructional guides, training materials, warranties, and other documentation.
• Provide after‑hours and on‑call support for events, meetings, webinars, and other official business.
• Conduct office moves and set up of computer equipment, phones, and other supplies as needed.
• Assist other technical support staff and perform other related functions as assigned.

• Demonstrated experience in IT customer service and/or help desk environments.
• Experience installing, supporting, and troubleshooting hardware, software, and networked systems in a multi‑protocol environment.
• Knowledge of computer and peripheral operations, installation, imaging, and troubleshooting.
• Excellent interpersonal, verbal, non‑verbal, and written communication skills.
• Ability to work independently and collaboratively, managing multiple projects with attention to detail and discretion for sensitive information.

• More than three years of experience; A+, Microsoft or Apple certifications.
• Experience using SCCM and Jamf for PC and Mac system management.

• 100% employer‑paid basic medical coverage.
• Retirement contributions.
• Paid vacation and sick time.
• Paid holidays.
• Hybrid telework schedule may be available.

$55,000 per year, commensurate with qualifications.

• Standard office conditions with repetitive use of a keyboard.
• Manual dexterity for hardware handling.

The University of Texas at Austin is an equal opportunity/affirmative action employer and complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.