Virtual Visual Interpreter – Workplace Accessibility Support

Title: Virtual Visual Interpreter – Workplace Accessibility Support (Contract)

Location: Austin, TX (Onsite)

Pay Rate: $35 - $39/hr

Duration: 3-month assignment

We are seeking a compassionate and highly articulate Virtual Visual Interpreter to provide real-time workplace support for employees who are blind or have low vision. In this role, you will serve as a trusted accessibility partner, delivering live visual descriptions and navigation assistance through video, screen-sharing, and remote communication tools.

This is a highly people-focused role that combines strong communication skills, visual analysis, problem-solving, and a passion for accessibility and inclusion. The ideal candidate is calm under pressure, detail-oriented, adaptable, and committed to helping others navigate workplace environments with confidence and independence.

• Provide real-time verbal descriptions of visual environments, documents, presentations, screens, printed materials, equipment, and workplace surroundings
• Translate complex visual information into clear, concise, objective "word pictures" to support employee understanding and decision-making
• Assist employees with navigation of physical and digital spaces using directional guidance and spatial orientation techniques
• Read and interpret signage, forms, labels, written materials, and on-screen content
• Support employees with identifying people, objects, room layouts, and workplace environments
• Guide users through software navigation, office equipment usage, and basic technology troubleshooting
• Utilize video conferencing platforms, screen-sharing tools, remote access applications, and assistive technology systems to deliver support
• Adapt communication style and descriptions to meet individual employee needs and preferences
• Document session activity, identify accessibility concerns, and contribute recommendations for service improvement
• Maintain strict confidentiality while supporting employees and handling sensitive information

• Exceptional verbal communication and descriptive storytelling abilities
• Strong ability to analyze and communicate visual information quickly, accurately, and objectively
• Excellent active listening skills and ability to anticipate user needs
• High attention to detail and strong observational skills
• Strong spatial awareness and ability to provide directional guidance
• Ability to remain calm, patient, and professional in dynamic or fast-paced situations
• Strong problem-solving skills and comfort working in ambiguous situations
• Ability to multitask while processing visual information and maintaining conversation
• Comfortable learning and utilizing new technologies, platforms, and accessibility tools
  
  Strong interpersonal skills with a customer-focused and service-oriented mindset

• Experience supporting accessibility, disability services, education, social services, or caregiving programs
• Familiarity with blind and low-vision communities and accessibility best practices
• Experience using assistive technologies such as Voice Over, JAWS, NVDA, or related tools
• Customer service, coaching, training, retail, or virtual support experience
• Knowledge of visual arts, geography, design, architecture, or other disciplines that support visual description skills

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.