Senior Technical Support Specialist

Benefits

UT Austin offers a competitive benefits package that includes:

• 100% employer-paid basic medical coverage
• Retirement contributions
• Longevity Pay
• Paid vacation, sick time, and holidays

Please visit our Human Resources (HR) website at (Use the "Apply for this Job" box below). to learn more about the total benefits offered when you join our team!

The Senior Technical Support Specialist position is one of the first points of contact for technology support and solutions within University Housing and Dining (UHD). Provides computer desktop end-user support and audio-visual support by leveraging technical abilities to problem solve and assist the day-to-day operations of UHD. Assures computer operating problems are responded to and resolved in a timely manner. This includes installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware, software, and audio-visual equipment to ensure optimal performance.

• Provide timely computer desktop and technology support, various IT services, knowledge, and solutions to UHD end-users. Understand technology issues by listening, asking follow-up questions, taking detailed notes, and using resources to research and solve problems. Always provide excellent customer service.
• Operate and test the functionality of all AV and integrated conference rooms. Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays. Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.
• Perform installation, configuration, repair, maintenance, and upgrades on Windows/Mac hardware (main focus of Windows), related equipment, and various university applications. Related equipment includes but is not limited to desktops, laptops, iPads, Surfaces, printers, and other peripherals.
• Participate in UHD Initiatives. Attend regularly scheduled meetings. Perform special projects and tasks. Perform other duties as assigned.
• Assist with IT inventory.

• High School graduation or GED.
• Three years installing and configuring Microsoft products, including but not limited to Windows Desktop Operating Systems and Microsoft Office.
• Three years of demonstrated experience in IT customer service and/or help desk environment.
• Knowledge of directory services and remote access tools.
• Knowledge of computer and peripheral operations, installation, and troubleshooting.

Relevant education and experience may be substituted as appropriate.

• Experience managing a Citrix Virtual Desktop Environment.
• Experience supporting systems remotely.
• Experience supporting clients on-site /in-person.
• Excellent problem-solving and time-management skills.
• Demonstrated ability to learn quickly.
• Demonstrated ability to take initiative and prioritize multiple projects.

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

• May work in all weather conditions
• May work in extreme temperatures
• May work in standard office conditions
• May work around electrical and mechanical hazards
• Repetitive use of keyboard at a workstation
• Use of manual dexterity
• Climbing of ladders
• Lifting and moving

• Monday - Friday, 8:00AM - 5:00PM. Hours and days may vary due to business needs.

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor