Crisis Management Intelligence u0026 Technology Manager

As part of Global Security, Apple's Crisis Management team plays a critical role in safeguarding our people, operations, and reputation around the world. Working closely with partners across the business, the team leads crisis preparedness, incident response, resilience planning, and strategic decision-making during significant events. By identifying and managing emerging risks, the team strengthens organizational resilience and helps ensure Apple is prepared to respond effectively to an ever-evolving global threat landscape.

The Crisis Management Intelligence u0026 Technology Manager is responsible for driving the intersection of intelligence operations and technology evolution.

The role focuses on monitoring global risks to Apple's assets from natural disasters and human-generated threats, delivering intelligence products, threat monitoring, and decision-support capabilities across a complex global environment. This role is NOT related to cyber or network threats or risks. In addition, this position is responsible for directly implementing technology amplifiers and solutions for the entire team. The role will lead high-performing intelligence, technology, and project teams, working closely with regional crisis managers, technical teams, and cross-functional stakeholders to ensure scalable, resilient, and intelligence-led, technology-agile crisis management operations.

Experience leading global intelligence or crisis management functions in multinational environments. Knowledge of geopolitical, physical security, and operational risk intelligence disciplines. Experience managing vendor-supported intelligence operations or outsourced analytical teams. Familiarity with automation, analytics, AI-enabled workflows, and crisis management platforms. Experience leading technology transformation or platform modernisation programmes. Experience implementing or scaling enterprise crisis management systems and tools. Experience designing global crisis readiness, training, and exercise programmes across multiple regions and functions.

15+ years of experience in intelligence, security operations, crisis management, resilience, or related fields. 5+ years of proven experience leading intelligence, operational, technology, or project teams in complex global environments. Strong understanding of crisis management, intelligence operations, threat monitoring, and operational readiness frameworks. Experience delivering intelligence support in crisis or high-tempo operational environments. Demonstrated experience leading transformation, innovation, or technology programmes.

Experience managing intelligence, monitoring, analytics, or crisis management platforms and tools. Experience designing and delivering training, drills, exercises, and readiness programmes. Strong stakeholder management skills, including engagement with senior leadership, technical teams, and external vendors. Experience managing vendor relationships and outsourced capability providers. Excellent communication skills, including executive-level briefing and reporting. Ability to operate in fast-paced, high-pressure environments. BA/BS degree or equivalent professional experience.