Application Engineer

The Application Engineer role will design, deploy, and manage desktop client configurations and application life cycles across a primarily Windows-based enterprise environment. This role focuses on modern endpoint management using Microsoft Intune and Microsoft Endpoint Configuration Manager (MECM), with limited support for macOS endpoints. Requirements: experience delivering secure, reliable, and scalable client solutions.

The Application Engineer reports to the IT Service Operations Manager.

• Design, deploy, and maintain desktop client configurations using Microsoft Intune and MECM for Windows endpoints (approximately 95% of client population).
• Manage application packaging, testing, deployment, updates, and retirement for Windows desktop applications.
• Develop and maintain device compliance, configuration profiles, security baselines, and application deployment strategies.
• Support and manage a small macOS footprint (approximately 5%) using Intune, Moysle, or similar MDM tools.
• Troubleshoot deployment, configuration, and performance issues across Windows and macOS endpoints.
• Create and maintain automation and scripts (Power Shell preferred) to improve reliability, efficiency, and standardization.
• Partner with security, infrastructure, and service desk teams to ensure endpoint configurations meet organizational security and compliance requirements.
• Participate in OS lifecycle management, including Windows feature updates, patching, and image optimization.
• Document standards, processes, configurations, and troubleshooting procedures.
• Evaluate and implement new endpoint management features and best practices within the Microsoft ecosystem.

• Knowledge of Desktop Engineering best practices and implementation in both Microsoft MECM and Intune.
• Experience prioritizing tasks based on criticality and impact.

• Ability to build deployment packages for security and feature updates for both native and third‑party software.
• Ability to build and maintain automation scripts using Power Shell or similar technologies.

• Ability to work with other technology teams to support their needs including but not limited to application teams and IT Security.
• Ability to collaborate with IT Leadership to better understand and deliver upon their needs.
• Ability to be hands on and detail oriented.
• Demonstrating Member Obsession.
• Puts themselves in the Member’s shoes.
• Looks for friction points.
• Makes it personalized and easy.
• Demonstrating Performance Excellence.
• Takes responsibility.
• Conducts continuous improvement.
• Demonstrating Innovation.
• Challenges current thinking.
• Approaches change with a positive mindset.

• 3+ years of experience in desktop client engineering or end‑user computing roles.
• Strong hands‑on experience with Microsoft Intune and MECM (Current Branch).
• Advanced knowledge of Windows 10/11 configuration, deployment, and troubleshooting.
• Experience with application packaging technologies (e.g., MSI, MSIX, Win
  32 apps).
• Strong scripting skills, particularly Power Shell.
• Familiarity with Azure AD / Entra , Conditional Access, and modern device management concepts.
• Experience supporting macOS endpoints in an enterprise environment.
• Understanding of endpoint security principles and integration with Microsoft Defender or similar tools.
• Bachelor’s degree in computer science or computer information systems or equivalent experience.
• Excellent documentation, communication, and collaboration skills.
• High School Diploma or Equivalent.
• Must be bondable.

• Hands‑on experience managing macOS with Intune, Moysle, or similar tools.
• Experience with Autopilot, Windows Update for Business, and cloud‑first endpoint strategies.
• Knowledge of third‑party patching tools and enterprise application deployment workflows.
• Microsoft certifications related to endpoint management (e.g., MD‑102, MS‑102, or equivalent).
• Experience in large‑scale enterprise or hybrid environments.

The physical demands described are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job. Reasonable accommodation…