Senior Business System Analyst

Austin, United States | Posted on 06/05/2026

The Texas Health and Human Services Commission Information Technology Division is seeking a Business Analyst 2 to provide business and systems analysis in support of the retirement of the Client Assignment and Registration (CARE) system and migration of legacy components to future applications. The role requires a highly skilled communicator to serve as a project-focused technical business analyst translating complex business processes, screens, and data flows into clear, testable, traceable, and technically actionable requirements, building business process flow diagrams and visuals.

This position will support the transition of CARE functions from a legacy mainframe environment into modern, modular Medicaid Enterprise System-aligned solutions. The CARE Program of IT projects includes several concurrent, coordinated work streams. This position will focus on ensuring a smooth migration of CARE-related business, data, reporting, and integration capabilities from the current location to future locations.

The selected candidate must be able to work across business, application, data, reporting, infrastructure, security, and project delivery teams to document current-state business and technical processes, translate business to technical needs, map business and technical dependencies, identify gaps, and work with stakeholders to define future-state business and technical requirements that support continuity of Medicaid operations.

• Elicit, document, validate, and manage requirements; facilitate collaboration to synthesize information and ensure full coverage.
• Build traceability from stakeholder needs to system requirements; challenge gaps and validate assumptions for accuracy.
• Facilitate discovery and analysis of CARE functions; synthesize findings and deliver decision-ready analysis.
• Act as a bridge between teams, validate assumptions, and proactively address gaps.
• Ensure CARE retirement covers all critical dependencies through cross-functional reviews and actionable recommendations.

Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

• 8 Required years of business analysis experience reviewing, analyzing, and evaluating business systems and user needs.
• 8 Required years of experience eliciting, documenting, validating, and managing business, functional, technical, data, reporting, and interface requirements.
• 8 Required years of experience developing requirements traceability from business needs through design, development, testing, implementation, and operational readiness.
• 8 Required years of experience conducting current-state and future-state process analysis, gap analysis, impact analysis, and dependency analysis.
• 8 Required years of experience documenting use cases, user stories, acceptance criteria, business rules, process flows, and requirements specifications.
• 8 Required years of experience working across business, application, data, infrastructure, security, and vendor teams.
• 8 Required years of experience supporting complex IT projects with multiple stakeholders, dependencies, risks, and decision points.
• 8 Required years of strong written and verbal communication skills, including executive-ready summaries and technical documentation.
• 8 Required years of experience analyzing data flows, interfaces, reports, source-to-target mappings, or system integration dependencies.
• 4 Preferred years of experience supporting legacy system modernization, mainframe retirement, system replacement, or enterprise transformation.
• 3 Preferred years of experience with Medicaid, health and human services, claims, eligibility, provider, waiver, behavioral health, IDD, State Supported Living Centers, or related public-sector spaces.
• 3 Preferred years of experience with application development or infrastructure deployment projects.
• 2 Preferred years of experience with APIs, batch interfaces, data warehouses, reporting modernization, or modular system design.
• 2 Preferred years of experience with Texas Project Delivery Framework, DIR, state government IT governance, or public-sector procurements.
• 1 Preferred year of certification such as CBAP, PMI-PBA, PMP, Agile, Scrum, SAFe, or related credential.