Sr Exp Designer - Center & Messaging Platform

Job Summary

As Senior Designer for Help Center & Messaging, you will revolutionize support for millions of Pay Pal users worldwide—transforming help from a last resort into a competitive advantage. Using AI and conversational design, you will create intelligent self‑service experiences that anticipate problems, deliver instant solutions, and identify when human connection is needed. Your design decisions will deflect thousands of contacts, reduce costs, and turn frustrated customers into advocates.

• Perform product designs specialized in experience design knowledge and developed business expertise.
• Lead projects and/or programs within the product function with moderate scope impacting function or sub-function.
• Create customer experiences across digital and physical products within general parameters under broad supervision.
• Act as a subject matter resource for entry‑level and developing colleagues.
• Design intuitive, accessible self‑service experiences that simplify complex support and resolution journeys.
• Apply systems thinking to map the end‑to‑end support ecosystem and deliver user‑centered, compliant solutions with cross‑functional teams.
• Prototype, test, and measure impact to refine solutions and improve resolution time, satisfaction, and support outcomes.

• 3+ years relevant experience and a Bachelor’s degree or an equivalent combination of education and experience.
• 5+ years in product design (consumer‑facing, fintech/e‑commerce preferred) with a strong portfolio showing elegant UI, simplified workflows, and measurable impact.
• Systems thinker and user advocate with deep empathy, accessibility expertise, and experience across workflows, forms, and information architecture.
• Collaborative, data‑informed designer skilled in prototyping, communicating design rationale, and working with product, engineering, legal, and operations teams.

Pay Pal provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Pay Pal will provide reasonable accommodations for qualified individuals with disabilities.