Product Manager, Multi-Channel Comms

About the team and the role

We are seeking a highly driven and proactive Product Manager to join eBay’s Conversion Programs team. In this role, you will take charge of and develop customer‑facing communications that drive conversion, revenue, and sustained customer engagement.

You will be responsible for crafting and delivering the strategy for a multimillion‑dollar communications portfolio passionate about Email, Push Notifications, and Native Hub Notifications. You will innovate on how and when we engage customers across the funnel, using experimentation and data to continuously improve outcomes.

• Proactively find opportunities to improve conversion performance across the communications portfolio, increasing experimentation cadence and learning velocity.
• Identify, size, and prioritize opportunities using data‑driven insights, forecasting business impact and balancing customer needs, business value, and implementation effort.
• Lead experimentation efforts end‑to‑end: define hypotheses, develop A/B tests, determine KPIs, and ensure high‑quality test execution.
• Implement customer experience improvements and performance optimizations based on test results and ongoing analysis.
• Develop and maintain project plans, lead dependencies, and ensure execution readiness across multiple work streams.
• Surface risks and blockers early, drive resolution, and maintain supporting documentation.
• Measure and evaluate results against defined KPIs, synthesize insights, and make recommendations for scaling, iteration, or deprecation.
• Continuously collect insights through customer feedback, performance analysis, market research, and driven benchmarking to inform future innovation.

• 4+ years of experience in product, growth marketing, business, or consulting roles with a strong focus on customer conversion and performance optimization; 2+ years of experience in e‑commerce or marketplace environments. Marketplace experience is strongly preferred.
• Confirmed experience owning and optimizing performance‑based lifecycle communications (email, push, in‑app, or similar), including audience strategy, trigger logic, messaging, and measurement.
• Strong experimentation approach, with hands‑on experience designing hypotheses, forecasting impact, running A/B tests, interpreting results, and translating findings into scalable improvements.
• Deep comfort with metrics and data, including defining success metrics, monitoring funnel and health KPIs, diagnosing performance issues, and making data‑informed tradeoffs between short‑term gains and long‑term customer value.
• Highly organized and passionate about results, with strong attention to detail. Prefers action and continuous improvement. Has a strong ability to identify the most efficient path to impact.
• Familiarity with CRM, marketing automation, or experimentation platforms, and the ability to work effectively with technical partners on requirements, data dependencies, and implementation.

Base pay range: $92,400 – $162,900, adjusted for location, skills, and experience. Compensation may also include target bonus and restricted stock units, as applicable, along with a full range of benefits such as medical, 401(k) eligibility, PTO, and parental leave.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, or disability. If you have a need that requires accommodation, please contact us at  We will make every effort to respond to your request for accommodation as soon as possible.