C3 Presents - Associate IT Manager

Job Summary

Associate IT Manager supports day‑to‑day technical operations for local and remote employees across C3 Presents offices, events, festivals, and live production environments. This role works closely with the Senior IT Manager and Live Nation IT teams to provide end‑user support, assist IT operations, coordinate vendors, and contribute to technology projects across the organization.

• Provide timely and professional technical support to local, remote, and event‑based employees, contractors, and vendors.
• Manage and resolve helpdesk requests while maintaining strong communication and customer‑service standards.
• Configure, deploy, maintain, and troubleshoot Mac and Windows computers, mobile devices, printers, conference room technology, and office hardware.
• Support onboarding and offboarding processes including workstation set‑up, account provisioning, software access, and asset management.
• Maintain inventory and lifecycle tracking of company‑owned IT equipment and related assets.
• Partner with Senior IT leadership, Live Nation IT teams, and external vendors to resolve escalated technical issues and support operational initiatives.
• Administer and maintain Microsoft 365 services and business‑critical applications including Outlook, Teams, Adobe Creative Cloud, Oracle products, Zoom, and related platforms.
• Assist with networking, wireless connectivity, VPN access, A/V systems, and conference room technology.
• Support IT operations for festivals, events, and remote production environments as needed.
• Participate in IT projects, system upgrades, security initiatives, and process improvement efforts.
• Help identify opportunities to improve workflows, support processes, and end‑user experience.
• Provide after‑hours and event‑based support during major festivals, events, and critical operational periods.
• Perform additional duties and special projects as assigned.

• Technical Skills & Experience
  • At least 2 years’ experience in IT project management preferred.
  • Experience supporting Windows and macOS operating systems.
  • Working knowledge of Microsoft 365 Suite (Outlook, Teams, One Drive, SharePoint, Office applications).
  • Experience troubleshooting printers, monitors, conference room A/V systems, and general office hardware.
  • Experience with laptop and mobile device setup, deployment, and troubleshooting.
  • Working knowledge of helpdesk ticketing systems and IT asset management practices.
  • Experience supporting Adobe Creative Cloud, Zoom, and other business productivity applications.
  • Experience with basic networking concepts including Wi‑Fi, VPN connectivity, and TCP/IP troubleshooting.
  • Exposure to endpoint management and device provisioning platforms preferred.
• Professional Skills and Qualifications
  • Strong troubleshooting and problem‑solving skills with the ability to manage and prioritize multiple support requests in a fast‑paced environment.
  • Excellent customer service and communication skills with a positive, patient, and solutions‑oriented approach.
  • Ability to explain technical concepts clearly to non‑technical users.
  • Highly organized with strong attention to detail and follow‑through.
  • Ability to remain calm, adaptable, and professional in fast‑paced or high‑pressure environments.
  • Self‑motivated team player who works well independently and collaboratively.
  • Flexibility in work hours and availability, especially during festivals, events, and other major operational periods.
  • Willingness and ability to travel as needed.
  • Passion for live music, technology, process optimization, and creating exceptional user experiences.

• Medical, vision, dental and mental health benefits for you and your family.
• Free concert tickets.
• Generous paid time off including paid holidays, sick time, and personal days.
• 401(k) program with company match.
• Stock reimbursement program.
• New parent programs including caregiver leave and baby bonuses.
• Fertility, adoption, foster, or surrogacy support.
• Career and skill development programs with tuition reimbursement and student loan repayment.
• Volunteer time off.
• Matching for crowdfunding.

We aspire to build teams that reflect and support the fans and artists we…