Desktop Support Specialist

Desktop Support Specialist

Location:

UT MAIN CAMPUS. Weekly Scheduled

Hours:

40. Position Duration:
Expected to Continue.

Start Date:

Ongoing.

To provide desktop support and general IT services to a user base of technical and non-technical customers in an administrative and academic environment. At Technology Resources (TRecs) our goal is to provide our clients with information technology that enables the units to better serve the campus. Our objective is to provide secure, reliable, and responsive IT systems, solutions, and support.

• Provide end-user support and IT services by installing, monitoring, diagnosing, repairing, maintaining, and upgrading desktop hardware, software, and peripheral equipment to ensure optimal workstation performance.
• Provide customer-focused desktop support for faculty and staff using strong interpersonal and customer service skills. Coordinate customer needs with existing central IT service offerings.
• Support mainstream software applications, including Office. Maintain inventory, manage life cycle processes, develop hardware specifications, and administrative tasks as needed. Record and track support requests using Service Now.

• Must have at least two years’ experience providing desktop support in an enterprise environment.
• Experience with enterprise tools like Active Directory, Ivanti, Bomgar, Lan Rev, MDT, and remote desktop. Ability to work in a team environment and on your own.
• Ability to coordinate or manage projects.
• Ability to prioritize workload based on criticality of request.
• Ability to handle stressful situations and keep your composure and professionalism.
• Excellent communication skills, ability to talk technical when needed, but able to relay technical information to non-technical customers.

• More than two years’ experience, A+ , Microsoft or Apple certifications.
• Shown ability to manage over 200 systems.
• Ability to use Power Shell or other scripting language.

$54,000 + depending on qualifications.

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.