Systems Engineer - AV & Unified Comms

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Visa's Corporate IT organization is undergoing a bold transformation to redefine the future of enterprise technology. We are moving beyond the traditional IT playbook of stitching together off-the-shelf solutions. Instead, we are building a true engineering-driven organization that prioritizes customer experience, operational excellence, and innovation  mission is to deliver platforms that are highly leveraged, intuitive, and resilient - platforms that employees love to use.

Where packaged software falls short, we will innovate around its limitations, leveraging modern design principles, automation, and AI-driven enhancements.

We are seeking a Staff AV and UC Engineer to join the AV Delivery Engineering team. This role is responsible for implementing designs, standards, and delivering enterprise grade audiovisual and collaboration environments across Visa's global offices, including conference rooms, collaboration spaces, event spaces, and specialty environments.

As a Staff AV and UC Engineer you will sit at the intersection of AV engineering, unified communications, networked systems, and enterprise governance. You will act as a technical authority for AV build standards, work closely with construction and workplace partners, and ensure that all deployed solutions are intuitive for users, supportable for operations, and aligned with Visa's security and reliability requirements.

The ideal candidate has experience designing and delivering enterprise scale AV and UC solutions—including Microsoft Teams Rooms and AV over IP architectures—while providing technical leadership and governance across AV/UC vendors and integrators.

• Lead the implementation and commissioning of standard and complex AV conferencing spaces, including focus rooms, huddle rooms, medium and large conference rooms, town halls, auditoriums, and specialty environments.
• Enable AI-assisted collaboration experiences through AV hardware standards and identifying agentic automation opportunities that improve deployment, monitoring, and lifecycle management of AV and UC environments.
• Leverage AI-enabled tools and analytics (e.g., event data, device telemetry, and monitoring insights) to inform design decisions, identify systemic issues, and improve the reliability and performance of AV and UC environments at scale.
• Apply a product mindset, partnering with Product, Workplace, and Operations teams to evolve room design and collaboration experiences using usage data, user feedback, and lifecycle insights.
• Partner closely with AV Operations and Support teams to analyze repeat incidents and systemic issues, using feedback loops and lifecycle data to improve standards, drive corrective design changes, and reduce long-term support effort.
• Serve as a subject matter expert for Microsoft Teams Rooms (Windows), including compute, touch controllers, schedulers, cameras, microphones, and BYOD/USB workflows.
• Define, implement, and maintain global AV standards, room typologies, reference designs, and bill of materials (BOM) guidance across new builds, renovations, and modernization programs.
• Review and approve AV schematics, elevations, network diagrams, and design documentation produced by integrators and design partners.
• Make informed engineering decisions on display sizing, camera placement, microphone strategies (ceiling vs table), DSP architecture, lighting integration, and room ergonomics.
• Design and validate AV over IP network architectures, including AV LAN segmentation, switch topology, redundancy, and monitoring considerations.
• Partner with Real…