Senior UX Designer System Tools, Customer Service

Senior UX Designer System Tools, Amazon Customer Service

Job :  |  Services LLC

Amazon's mission is to be earth's most customer‑centric company. One of the ways we do this is by empowering our operation teams with tools to best support our customers in times of need. The Amazon Customer Service User Experience Studio is seeking a Senior UX Designer to improve the operational tools which enable associates to solve real‑world challenges before they even reach customers.

Our studio is made up of a team of smart, passionate designers, user researchers, UX writers, UX program managers, product managers, and developers to drive a design process that always works backward from the customer.

• Lead end‑to‑end design for a brand new customer service tool, from concept to launch
• Partner with product, engineering, and research teams to deliver impactful solutions
• Lead design reviews and workshops to align stakeholders and drive decisions
• Create user interfaces that reveal meaningful patterns to users
• Develop and validate solutions through user research and iterative testing
• Build compelling narratives that connect customer insights to business opportunities
• Experiment with innovative tools and UX best practices to drive and define new ways of working

You will partner closely with product managers, engineers, UX researchers, and operations leaders, present and defend design decisions to senior leadership, and influence product roadmaps and organizational goals through design excellence and customer insights.

• 7+ years of design experience
• An online portfolio or samples of work on resume demonstrating experience creating end‑to‑end, user‑centered design solutions and patterns across desktop and mobile devices
• Experience delivering design solutions for projects of large scope and complexity
• Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar

• Experience defining and maintaining design patterns and UX standards
• Experience applying scrum to visual or UX design processes
• Experience with hands‑on visual design
• Experience working with stakeholders to plan and execute programs that are strategic in nature

USA, TX, Austin – $ – $ USD annually
USA, WA, Seattle – $ – $ USD annually

Amazon offers a comprehensive benefits package that includes health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. The base salary range for this position is listed above. Your Amazon package will include sign‑on payments and restricted stock units (RSUs).

Final compensation will be determined based on factors including experience, qualifications, and location. Learn more about our benefits: (Use the "Apply for this Job" box below)..

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit  for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.