QA Analyst ServiceNow Testing
Listed on 2026-06-20
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IT/Tech
IT QA Tester / Automation, Systems Analyst, IT Consultant, IT Business Analyst
QA Analyst Service Now Testing Contract: 6 months
Location: Austin, Texas (Hybrid) MUST BE LOCAL TO AUSTIN AREA FOR CONSIDERATION
We are seeking a detail-oriented QA Analyst to support manual testing efforts within enterprise Service Now environments. This role will focus on ensuring high-quality software delivery by executing test cases, validating functionality, and supporting Agile development teams in a structured QA environment. The ideal candidate has strong analytical skills, experience with Service Now testing, and familiarity with enterprise SDLC and QA processes.
Qualifications- 4+ years of manual testing experience in Service Now
- Strong experience in test case creation and execution within a formal QA framework
- Solid understanding of Agile/Scrum SDLC processes
- Strong analytical, documentation, and communication skills
- Working knowledge of API and integration testing
- Proficiency using Jira for defect tracking and Agile work management
- Experience supporting Texas state agency systems preferred
- Familiarity with enterprise QA standards and SDLC processes
- Experience testing Service Now SPM (Strategic Portfolio Management) module
- Experience testing additional Service Now modules (ITSM, CMDB, HRSD)
- Experience with general government compliance, audits, or release readiness processes
- UAT coordination experience in government or regulated environments
- Perform manual testing of Service Now applications to validate functionality and business requirements
- Create, document, and execute detailed test cases and test scripts
- Identify, document, and track defects using Jira
- Perform API and integration testing where applicable
- Participate in Agile/Scrum ceremonies and support sprint testing activities
- Validate system changes against acceptance criteria and business requirements
- Support UAT coordination and end-user testing activities
- Ensure adherence to enterprise QA standards, SDLC processes, and release guidelines
- Collaborate with developers, business analysts, and stakeholders to ensure quality delivery
Genius Road, LLC is proud to be a Certified Women s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
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