Senior UX Designer, Amazon Fulfillment Technologies

Want to help scale Amazon’s global fulfillment workforce, supporting them with efficient, engaging, and empowering user experiences while keeping them safe and happy? Join the Amazon Fulfillment Technologies Experience Design team (AFT-XD). We are seeking a Senior UX Designer who is passionate about the intersection of the physical and virtual worlds, reaching beyond what is shown on a screen to include the physical environment, building layout, equipment, work processes – anything and everything that impacts how work inside our fulfillment centers gets done.

• Participate in planning of new features, projects, and products; understand business objective(s), analyze customer behaviors, identify UX problems and/or unmet customer needs. Advocate for the user’s point of view, working closely with product, engineering, and others to define solutions.
• Quickly and iteratively create high quality design solutions, with deliverables that effectively communicate the intended design. This may include journey maps, user flows, wireframes, clickable prototypes, high-fidelity mockups, detailed design specifications, or other design artifacts.
• Contribute to planning and execution of user research to inform requirements, shape designs, and evaluate final products.
• Present design work to design peers, product and engineering teams, business stakeholders, and executive leadership.
• Scope and manage work on assigned initiatives, including required design tasks and estimated time and resource needs. Provide regular progress updates and escalate issues when needed.
• Contribute to guidelines and design standardization across all of AFT’s products, including the team’s design system.
• Participate in peer mentoring and skill sharing to collectively raise the bar for design within the AFT team and across Amazon.
• Champion design thinking within the design team and across the larger AFT organization.
• Be resourceful and creative in overcoming obstacles and turning challenges into opportunities.
• Ensure voice of the customer is present by incorporating customer feedback, usage metrics, and usability findings into design, and performing metrics analysis post-launch to inform ongoing product improvements and optimization efforts.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

• 6+ years of design experience
• Have an available online portfolio
• Experience in delivering design solutions for projects of large scope and complexity
• Experience with AI/ML technologies

• Experience applying scrum to visual or UX design processes
• Experience with UX design of complex workflows
• Experience defining and maintaining design patterns and UX standards
• Critical Evaluation of AI Output
• Designing for AI-Powered Experiences

Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.