IT Technical Support Specialist

Description

IT Technical Support

Onsite | Austin, TX | Contract

+ Provide Tier 1 / Tier 2 technical support via phone, email, chat, or ticketing systems

+ Troubleshoot hardware, software, network, and system issues for end users

+ Install, configure, and maintain desktops, laptops, printers, and mobile devices

+ Manage and resolve help desk tickets in a timely manner (SLAs)

+ Support Microsoft 365, email systems, VPN access, and user account administration

+ Perform password resets, user provisioning, and access management (Active Directory)

+ Document issues, resolutions, and processes in knowledge base systems

+ Escalate complex issues to higher-level IT teams when necessary

+ Assist with system upgrades, patches, and deployments

+ Ensure compliance with IT policies, security standards, and best practices

Requirements

+ Associate or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)

+ 1-3 years of experience in IT support, help desk, or technical support role

+ Strong troubleshooting and problem-solving skills

+

Experience with Windows OS, Microsoft 365, and basic networking concepts (TCP/IP, DNS, DHCP)

+ Familiarity with Active Directory and ticketing systems (Service Now, Jira, Zendesk, etc.)

+ Excellent communication and customer service skills

+ Ability to prioritize and manage multiple issues simultaneously

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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