VP of Customer Success; m​/f​/d - Healthtech​/AI

Why voize? Because nurses deserve their time back.

We're building the AI companion for Europe's 2M+ frontline care workers. Today, 2,000+ care facilities and 200,000+ nurses use voize every shift - and our AI gives them back up to 30% of their time
: time to care, to connect, to be present with the people who need them most.

We recently closed a €50M Series A led by Balderton Capital
, with HV Capital and Y Combinator - but what matters more: we’re already live at scale in one of the hardest environments to build in.

Why now? We've crossed product-market fit - and healthcare systems globally are under massive pressure: staff shortages, rising demand, and increasing complexity. The next 24 months are the move from breakout startup to category leader - scaling from 200,000 to 500,000+ users, from Germany to a multi-country footprint.

As VP Customer Success
, you don’t just run a CS org - you define how voize becomes part of everyday care delivery r team is the bridge between product and real-world usage:

• turning pilots into system-wide adoption

• turning features into repeatable daily habits

• turning “AI potential” into measurable time-saved on every shift

You build and lead the Customer Success & Support org (CX) that ensures voize is not just bought, but used - deeply, daily, and across entire organizations
.

Because in our world, retention is not won in renewal calls. It is earned through consistent, everyday usage.

Concretely, you own the systems that make adoption scale:

• Adoption & time-to-value across enterprise (1,000–5,000 users) and SMB (30%. Support CSAT ≥ 90%

• Month 12: Gross Retention ≥ 95%. Adoption metric (DAU/MAU of frontline users) meaningfully up. Team of 30 - 35 across CS, Implementation, Support. You're the trusted voice of the customer on the exec team

• Month 18: The org is ready for the next S-curve: EU expansion, 300,000+ nurses, multi-country rollout. You've built a leadership system that runs without you day-to-day.

• 10+ years in Customer Success / Customer Operations in B2B SaaS, including 5+ years leading leaders
  . You've scaled a CX org through a meaningful inflection point (e.g. 20 → 50+ FTE, single-country → multi-geo, or SMB → enterprise)

• Proven talent engine. You've hired and developed CX leaders who now lead teams of their own

• Adoption-first mindset. You obsess over usage, time-to-value, and product engagement - not just logos or ARR. You know how to drive behavioral change at scale in large, distributed, non-desk user environments

• Operator's toolkit. Hands-on fluency with modern CX tooling (Gainsight / Planhat / Vitally / Intercom / Zendesk-class), product analytics, and the data stack. You don't build the dashboards, but you can read them excellently

• Strategic + hands-on. You can write a 3-year CX strategy in the morning and sit in a customer escalation in the afternoon

• Healthcare empathy. Experience with frontline, clinical, or any regulated industry is desirable, where the end user is non-desk, time-starved, and mission-driven

• Communication & EQ. You are empathetic and engage meaningfully with customers, team members, founders, and board

• Berlin-based (or relocating). Fluent English + German. Hybrid. Berlin is where the team, the customers, and the category are being built - and that's deliberate

• Caring, collaborative culture. We value clarity, low ego, and close collaboration across Product, Tech, GTM, and Operations

• Meaningful upside. Competitive compensation, 32 days holiday, benefits and stock options. You’re a co-creator of the company’s success

• Flexibility that works. Hybrid setup, flexible hours, and the autonomy to operate at your best

If you want to look back in 24 months and say this was the role that defined your career - where you helped 500,000 nurses reclaim their time and built a category-defining CX org, this is that role.

We know great leaders come from diverse backgrounds. If this excites you, we’d love to hear from you.