Added - ago M365 Systems Analyst Austin , Texas

Job Description

We are seeking a M365 Systems Analyst role in Austin, TX, for a long‑term contract. Candidates must reside in the Austin area and work onsite five days a week.

• Provide issue resolution and support for all Microsoft 365 services.
• Troubleshoot system issues and utilize Office 365 tools.
• Serve as the escalation point for complex technical issues unresolved by the Service Desk.
• Analyze usage, performance, and audit reports to identify trends and potential problems.
• Act as a liaison between end users and higher‑tier support teams, ensuring clear communication and prompt issue resolution.
• Maintain familiarity with Active Directory, Entra , and Power Shell.
• Manage and maintain Microsoft 365 security policies and compliance requirements.
• Create and maintain documentation related to Microsoft 365 services, policies, procedures, and system configurations.
• Participate in planning and implementation of IT projects related to Microsoft 365 services.
• Collaborate with business units to gather requirements and implement solutions that improve productivity.
• Administer Microsoft 365 service offerings, ensuring email, collaboration tools, and productivity software function effectively.
• Implement automation solutions using scripting languages such as Power Shell to streamline repetitive tasks while maintaining comprehensive documentation of configurations, processes, and best practices.

• Experience administering Microsoft 365 environments within a large organization.
• Experience with Microsoft 365 tools including Power Automate, Power Apps, Teams, and One Drive.
• Experience implementing governance and compliance policies in a public‑sector or regulated environment.
• Strong troubleshooting, communication, and problem‑solving skills, with a deep understanding of Microsoft 365 services such as Exchange, Teams, SharePoint, One Drive, and Viva.
• Excellent analytical skills.
• Strong stakeholder management and collaboration abilities.
• Proficiency in creating technical documentation and delivering user training.
• Experience with SAM tools such as Snow, Flexera, or Service Now.
• Knowledge of Microsoft 365 and Azure licensing models.
• Familiarity with compliance frameworks and audit processes.

• Opportunity to work on a highly innovative team with cutting‑edge technology.
• Chance to make a significant impact and take ownership of technology initiatives.
• Altruistic work environment.
• Competitive compensation and benefits, including health, dental, vision, life, accident insurance, short‑term disability, and more.

Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status.