Technology Alliances Manager - CIAM

About The Role

As a Technology Alliances Manager focused on Customer Identity and Access Management–or CIAM–partnerships, you will manage and expand existing technology partnerships, focusing on co-build, co-market, and co-sell activities to expand Ping’s market footprint. You will be expected to operate your partner portfolio as a business, maintaining a clear point of view on where to invest, accelerate, or deprioritize. Reporting to the Director of Technology Alliances, we are looking for a professional passionate about delivering the best partner experience.

Success in this role is defined by driving partner-influenced revenue, customer satisfaction, improving partner NPS, and ensuring co-innovation efforts deliver measurable outcomes.

Location near Ping Identity offices preferred‑Denver, CO | Austin, TX

• Manage a subset of technology partners within the Ping ecosystem, operating them as a business with near and long-term plans.
• Develop and maintain comprehensive partner plans that include integration status, technical readiness, GTM priorities, marketing deliverables, and targeted use cases.
• Lead partner and internal meetings with clear objectives, agendas, and defined points of view, followed by documented next steps and a clear definition of “done”.
• Engage internal teams with crisp, specific asks that provide context, desired outcomes, prioritization, and business impact.
• Own your partner programs and initiatives, providing regular updates on progress and closing the loop with stakeholders so nothing remains open-ended.
• Drive critical go-to-market activities and ensure partners have the resources to deliver joint integrated solutions.
• Hold yourself accountable for measurable outcomes and OKRs, such as partner-influenced revenue and NPS, rather than just level of effort.
• Proactively identify and elevate blockers before they impact outcomes, and align work to TAP and Product strategy.
• Communicate transparently, leverage team channels to share learnings, and ask for help early to improve team-wide execution.

• 3+ years field customer or partner success experience in the SaaS industry
• 2+ years field customer or partner success experience in the IT security or infrastructure sector
• Skills required include: partner development, business planning, go-to-market strategy, problem resolution, excellent written and verbal communication skills
• Technology partner experience preferred, but not required; experience with product partnerships, integration partnerships, ISV partnerships, ecosystem partnerships, or partner success is also highly relevant
• Project or event management experience preferred, but not required
• Product and technical experience preferred, especially experience with APIs, integrations, authentication, identity, customer data, privacy, fraud/risk, or platform ecosystems
• Ability to communicate effectively with both internal and external stakeholders and leaders, including Product, GTM, technical teams, partners, and customer-facing teams

Salary Range: $96,080 - $120,100

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.