Innovation Strategy Requirements Analyst

About Allergan Aesthetics

At Allergan Aesthetics, an Abb Vie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our portfolio includes facial injectables, body contouring, plastics, skin care, and more. We aim to provide customers with innovation, education, exceptional service, and a commitment to excellence with a personal touch. For more information, visit

We are seeking a technically-savvy Business Analyst to bridge the gap between our Customer Operations project specialists and Business Technology development teams. As a technical translator, you will speak both business and developer language fluently, reducing clarification cycles and accelerating our call center system enhancements. Your role will evolve from requirement translation to strategic analysis, evaluating implementation processes, system performance (e.g., Salesforce case management, chat/SMS adoption), and assessing emerging technologies such as AI solutions to drive continuous improvement across call center operations.

• Act as primary liaison between project specialists and Business Technology teams.
• Translate business requirements into detailed technical specifications and user stories with clear acceptance criteria.
• Identify and clarify technical ambiguities before they reach development.
• Leverage Salesforce expertise (custom objects, validation rules, flows, reporting) to design solutions.
• Participate in Scrum/Kanban ceremonies and backlog prioritization.
• Facilitate workshops to align business and technology objectives.
• Analyze enhancement implementation workflows and metrics to identify process improvements.
• Monitor and evaluate Salesforce case management, chat/SMS adoption trends, and agent experience data.
• Conduct feasibility assessments, impact analysis, and gap analysis for system improvements.
• Perform comparative analysis of emerging technology solutions, especially AI capabilities.
• Conduct pre- and post-go-live data analysis to evaluate system change effectiveness.
• Coordinate User Acceptance Testing with comprehensive test scenarios.
• Develop technical documentation, templates, and training materials to upskill team members.
• Lead knowledge-sharing sessions to build team technical fluency.

• 5+ years as a Business/Systems Analyst with 2+ years of Salesforce experience.
• Proven experience preparing and maintaining comprehensive technical and business documentation, including functional, business, and system requirements, use case specifications, data models, user stories, requirements traceability matrices, and process maps adapted to Agile or Waterfall methodologies.
• Strong understanding of enterprise systems, development processes, and agile methodologies.
• Experience working closely with software development teams.
• Proficiency in translating business concepts into technical documentation.
• Analytical skills with process improvement experience.
• Experience with data analysis/visualization tools and presenting insights.
• Familiarity with API concepts, data models, and system integrations.
• Comfortable with technical tools (Jira, Confluence, etc.).
• Excellent communication and collaboration skills across cross-functional teams.
• Track record of knowledge transfer and enabling non-technical stakeholders.

• Bachelor’s degree in an applicable field of study.
• Salesforce certifications (Admin, Business Analyst, or related).
• Contact center/customer service systems experience.
• Experience with AI or emerging technology implementation or evaluation.

• Reduced requirement clarification cycles and faster sprint velocity.
• Decreased post-implementation rework.
• Higher developer and project specialist satisfaction.
• Actionable insights driving system optimization.
• Measurable improvement in team technical fluency.

Compensation range and benefits:
The compensation range described is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of posting, based on the job grade for this position. Individual compensation will depend on many factors including geographic location. This range may be modified in the future. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance, and 401(k) to eligible employees, and participation in short-term incentive programs.

Abb Vie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, and serving our community. Equal Opportunity Employer/Veterans/Disabled. For more information, visit  US & Puerto Rico applicants seeking a reasonable accommodation, click