Manufacturing Test Technician Level 1

An Amazing Career Opportunity for a Manufacturing Test Technician Level 1

Location:

Austin, TX

Job

This position requires a highly organized repair technician competent in mechanics to troubleshoot and repair computing hardware, software, and electronics to support our customers before and after the sale. This position primary function is repair, but as a member of the technical support team, backs up the duties of their coworkers in technical support related to end-user support questions and general administration.

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here:  and

• Ensuring proper inventory management (spare parts)
• Performing Post Production Printer Upgrades
• Post-Sales repairing adhering to SLA
• Validating RMA, receipt, analyzing and repairing Evolis products
• Creating and sending intervention report (RMA analysis report)
• Creating and sending RMA repair quotation
• Referring technical/Quality problems to HQ R&D and/or Quality department
• Providing technical support to Level 1 end-user via email and phone
• Using Sales Force to maintain support cases and adhere to all SLAs
• Participating in weekly technical support meetings
• Centralizing and diffusing technical information internally and externally
• Participating to test sessions
• Reporting results to Evolis France
• Reviewing and revising training products
• Refurbishing printer

• Training and/or diploma from technical school with focus in electronics and mechanics
• 2-year minimum experience in similar position as a Repair Technician and/or Technical Support
• Ability to work independently, rigor, analytical mind, reactivity
• Knowledge in mechanics, electronics, computer science
• Customer oriented, pedagogy, good interpersonal skills
• Customer satisfaction
• Quality of repair respect of Evolis commitments (SLA)
• Quality referent to report issue with Evolis HQ
• Fluent in English required
• Fluent in Spanish or Portuguese a plus

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

• Empowerment:
  You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation:
  You embrace challenges and want to drive change. You ll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes.
• Integrity:
  You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic.

Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application…