Information Technology Business Analyst III

General Description

Support the Project Management Office (PMO) and the PMO Manager in facilitating project management through the SDLC phases: initiation, planning, execution, monitoring, controlling, and closing. Oversee project teams, coordinate activities, manage resources, and deliver projects on time, scope, and budget.

• Project Planning and Scheduling
• Develop project schedules with assigned resources; review with stakeholders and maintain schedules to stay within scope and budget.
• Provide weekly status reports and updated schedules to the project manager.
• Team Leadership and Coordination
• Document and coordinate project tasks with stakeholders to meet timelines.
• Mentor junior Business Analysts, review their work, conduct training, and support knowledge sharing.
• Ensure documentation is properly managed in the correct repository.
• Stakeholder Communication
• Facilitate meetings and document deliverables (charters, requirements, workflows, user stories, acceptance criteria, test plans, risk assessment).
• Prepare and deliver reports, dashboards, and presentations for executive audiences.
• Serve as a bridge between business and technical teams, negotiating scope and resolving conflicts.
• Risk Identification and Mitigation
• Review risk log with stakeholders and vendors; update with new risks and changes.
• Design strategies to mitigate or avoid risks.
• Conduct advanced process modeling, gap analysis, and root cause investigations to recommend optimizations.

• Requirements and Test Management
• Translate business requirements into detailed specifications, user stories, BPMN flows, and data models.
• Lead QA efforts: develop test plans, maintain documentation, and oversee regression testing, integration testing, and UAT.
• Define QA and defect management processes.
• Validate requirements with SMEs and secure business approval before development.
• Identify, analyze, and report project risks and issues; facilitate stage‑gate reviews, lessons learned, and post‑project analyses.

• Change Management
• Ensure change requests comply with CAB procedures and documentation is timely.
• Coordinate new change requests with the PMO manager for priority and accurate entry.
• Collaborate with IT, development, and testing teams for system design, integration, UAT, and change implementation.
• Develop training materials, user guides, and adoption strategies.
• Continuous Improvement
• Facilitate business process workarounds for postponed or descoped functions.
• Identify automation opportunities and prepare proposals for new systems.
• Conduct lessons learned and improvement reviews.
• Ensure integration points with external vendors and agencies are planned and tested.

• Develop and deliver training curriculum covering assigned system modules; support migration to production and maintenance Service Level Agreements.

• Perform other duties as assigned.

• Education
  :
  Graduation from an accredited four‑year college or university with major coursework in business administration, computer science, information systems, or a related field.
• Experience
  :
  Minimum five (5) years of full‑time work in business and/or system analysis.
• Applicable Substitutions
  :
  Experience and education may be substituted for one another.
• Preferred Qualifications
  • 5+ years in project management.
  • 5+ years in business analysis or advanced system administration.
  • 5+ years eliciting requirements.
  • 5+ years in user acceptance testing and implementation.
  • 5+ years in process workflow analytics.
  • Lean Six Sigma Green Belt.
  • Project Management Professional (PMP).
  • Certified Associate in Project Management (CAPM).
  • Certified Business Analysis Professional (CBAP).

• Possess a valid Texas driver’s license, if applicable.
• Complete Criminal Justice Information Services (CJIS) security awareness training.
• Additional certifications may be required to be registered, certified, or licensed in a specialty area.

• Knowledge
  • Software development life cycle and systems development life cycle concepts; business and management principles…