Deputy Chief Information Officer - Customer Delivery

Deputy Chief Information Officer
- Customer Delivery

Under general direction from the Chief Information Officer, this position identifies the City’s long-term goals and aligns them with efficient and cost‑effective business technology solutions and identifies the approach for achieving those goals and appropriate alignment. This position provides strategic direction and management of complex IT programs and policies through partnerships with City management and departments.

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Assists in the planning, development, and implementation of City‑wide IT strategies.
• Plans, organizes, coordinates, manages, and directs the day‑to‑day operations of the assigned Austin Technology Services (ATS) business technology unit.
• Oversees the preparation of the departmental business plan and budget.
• Directs programs to monitor, evaluate, and improve customer service delivery.
• Leads the planning, development, and implementation of City‑wide IT policies.
• Leads continuous improvement of operations, decreases turnaround times, streamlines work processes, and works cooperatively and jointly to provide quality customer service.
• Represents the Chief Information Officer at meetings as requested.
• Translates strategic direction into tactical projects and programs to produce the desired outcome.

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Federal, State, and Local laws, ordinances, and policies.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of budgeting methods and systems.
• Knowledge of various hardware and software applications.
• Skill in oral and written communications.
• Skill in conflict resolution and problem solving.
• Skill in collecting, analyzing, and interpreting applicable research data.
• Ability to effectively plan for and use of technical and staff resources.
• Ability to prioritize and meet deadlines, and objectives.
• Ability to multi‑task.
• Ability to evaluate operational performance and implement changes.

• Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience which were in a management capacity.

• None.

• Experience developing and implementing enterprise strategies and leading enterprise application teams.
• Experience managing large‑scale enterprise operations with a focus on technical hygiene, resiliency, and operational excellence.
• Experience implementing Citywide or enterprise technology strategies that align operational initiatives with organizational goals.
• Experience improving IT service delivery through operational modernization, process improvement, and application rationalization efforts.
• Experience leading and mentoring technical teams within complex organizations, including developing future leaders and supporting succession development initiatives.

Salary is commensurate based on experience and the approved salary range.

2400 Grove Blvd, Austin, TX 78741

8:00 AM – 5:00 PM;
Monday – Friday. Hours may vary depending upon business needs. This position is on‑site.

The ideal candidate is a strategic and operationally focused technology leader with experience balancing enterprise platforms and enterprise applications, modernization efforts, and customer service delivery. They bring experience leading complex technology environments, ideally in the public sector, while valuing innovation and private‑sector best practices. This individual possesses strong expertise in technology…