Senior IT Program Manager

Requirements

• 5+ years of IT program/project management experience
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• Proven delivery of complex, cross-functional technology programs
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• Experience across multiple IT domains (systems, infrastructure, security, tools)
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• Strong stakeholder management and ability to influence without authority
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• Experience with Agile/hybrid delivery and tools (e.g., Jira, reporting dashboards)
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• Analytical, data-driven problem solver comfortable in fast-paced environments
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• (Desirable) Experience with Salesforce, Oracle ERP and HCM, AWS, Workato, ITSM tools, and AI initiatives

• The Senior IT Program Manager is a hands-on, cross-functional individual contributor responsible for driving execution of key initiatives across the IT organization
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• This role supports Legal Zoom’s current IT Strategy focused on Strategic Integration—standardizing tools, consolidating platforms, enabling AI, and improving operational efficiency
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• Own end-to-end delivery of complex, cross-functional IT programs
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• Drive execution across Enterprise Systems, Infrastructure, Security, Workplace, and IT Operations
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• Translate strategy into actionable roadmaps, plans, and measurable outcomes
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• Manage risks, dependencies, and cross-team coordination in a matrixed environment
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• Influence stakeholders and drive alignment without direct authority
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• Establish program governance and deliver clear executive reporting
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• Platform consolidation and system integration
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• Tool standardization (Google Workspace, Slack, Zoom, Jira/Confluence)
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• ITSM and SaaS governance (Fresh service, automation, cost management)
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• Cloud, security, and Dev Ops alignment (AWS, identity, CI/CD)
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• AI enablement and automation across IT and business workflows