Sr Site Reliability Engineer

Senior Site Reliability Engineer

This role contributes to the reliability, observability, and operational excellence of our platform infrastructure serving millions of users. As a Senior SRE, you will be a strong technical contributor who implements best practices, solves complex problems, and enables our 600+ engineers to deliver exceptional customer experiences.

• Implement and maintain highly available AWS infrastructure including EKS clusters, Fargate (ECS), and multi-region architectures
• Support reliability of critical services:
  Skyway (CI/CD), Frontdoor (Tyk), Pantheon (Apollo GraphQL), and supporting infrastructure
• Monitor SLIs, SLOs, and error budgets for Tier 1/2/3 systems; participate in architectural reviews for reliability and cost-efficiency
• Implement reliability patterns including circuit breakers, graceful degradation, and automated failover

• Implement observability solutions using New Relic for APM, distributed tracing, metrics, and logging for rapid troubleshooting
• Build dashboards and alerts that reduce MTTD and MTTR; contribute to observability standards across teams
• Identify infrastructure cost optimization opportunities and implement Fin Ops practices including rightsizing and resource lifecycle management
• Support cost-conscious architecture decisions and CI/CD spend optimization (CircleCI, Argo CD)

• Execute chaos engineering experiments to identify system weaknesses; contribute to frameworks for safe production testing
• Participate in game day exercises and disaster recovery simulations; create runbooks and automation for resilience
• Participate in on-call rotation for critical systems; conduct post-incident reviews and implement improvements
• Support incident response processes and contribute to System Health Scorecard

• Contribute as a strong technical individual contributor to the Operations Excellence team
• Collaborate with Platform Engineering, Quality Engineering, and product teams on reliability initiatives
• Support security initiatives including AWS Secrets Manager migration and compliance requirements (SOC 2, PCI, GDPR)
• Contribute to Developer Experience metrics and platform adoption goals
• May provide technical guidance to junior team members

• 5+ years in Site Reliability Engineering, Dev Ops, or Infrastructure Engineering with demonstrated success improving system reliability
• Bachelor’s degree or equivalent experience
• 3+ years hands‑on experience with AWS (EKS, EC2, RDS, S3, Cloud Watch, IAM) and Kubernetes including cluster management
• Proficient programming skills (Python, Go, or Java) with infrastructure automation and Infrastructure as Code experience (Terraform, Cloud Formation)
• Production experience with observability tools (New Relic, Datadog, Prometheus, Grafana, Splunk) and distributed systems
• Experience with CI/CD platforms and Git Ops workflows (CircleCI, Argo CD, Jenkins); on-call rotation and incident response
• Preferred:
  Exposure to chaos engineering tools, API Gateway technologies (Tyk/Kong), GraphQL federation (Apollo), cost optimization initiatives, Fin Ops principles

• Cloud &
  
  Infrastructure: AWS (EKS, Fargate, Lambda, VPC, Route
  53, Cloud Front), Kubernetes, Docker, Istio Service Mesh
• CI/CD & Git Ops:
  Argo CD, CircleCI, Jenkins, Git Hub Actions
• Observability:
  New Relic - APM, distributed tracing, metrics & logging;
  Splunk - logging
• IaC & Automation:
  Terraform, Cloud Formation, Helm, Kustomize, Python/Go/Bash
• Platform Services:
  Tyk Gateway, Apollo GraphQL, AWS Secrets Manager, Vault
• Incident Management:
  Ops Genie, Pager Duty, Service Now

• Strong communication skills with ability to explain technical concepts to diverse audiences
• Collaborative approach working across engineering, product, and business teams
• Self-motivated with ability to solve complex problems within established practices and policies
• Data-driven decision making with customer-centric approach and empathy for developer experience

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming…