RMS Architect

Mark
43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia.

Before applying to a remote role, please ensure you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Mark
43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

We are looking for an Architect who specializes in Records Management System (RMS) products and workflows to join our Product Architecture team.

This is a highly customer-facing, delivery-oriented role responsible for overseeing configuration, implementation, and business process analysis across public safety agencies. You will operate in a consultative and technical capacity, supporting the full lifecycle of RMS delivery, from solution design and application setup through training, launch, and adoption.

You’ll work across a variety of products such as Reporting, Case Management, Evidence, and Warrants, ensuring that product features, workflows, and technical configurations are effectively defined, implemented, and adopted. This position requires at least 50% travel.

• Lead the end-to-end delivery of RMS implementations, including solution design, system configuration, testing, training, and go-live support
• Possess technical aptitude to configure and implement workflows, forms, and data structures within configurable platforms and possess the ability to quickly learn new tools
• Translate customer business requirements into scalable technical configurations and user workflows
• Oversee RMS implementation across work streams, including integrations and hardware components
• Establish and standardize best practices for RMS delivery across customers
• Facilitate customer workshops to gather requirements, validate workflows, and drive alignment
• Deliver engaging, high-quality training sessions (in-person and virtual) for both technical and non-technical audiences
• Lead product demonstrations, working sessions, and launch events with confidence and clarity
• Support user adoption by translating product capabilities into practical, real-world use cases
• Guide change management efforts to ensure successful product adoption and long-term customer success
• Identify risks, surface issues, and communicate project status effectively to internal and external stakeholders
• Gather customer feedback and partner with Product teams to inform roadmap priorities
• Collaborate cross-functionally with Training, Product, and Project Management teams to ensure successful delivery outcomes

• You have 2–5+ years of experience as a product consultant, implementation specialist, or in public safety technology
• You have technical experience working with configurable or low-code platforms, including form building, workflow configuration, and data modeling and are willing to continually learn and develop skills on new tools
• You are comfortable translating business requirements into technical solutions and system configurations
• You have hands‑on experience delivering software implementations from setup through launch
• You are familiar with Agile and/or Waterfall project management methodologies

• You have led or…