IT Hardware Support Technician

Job Description

• 7x24x365 Support
• Perform physical site planning for all computer equipment to be installed or de-installed
• Coordinate floor space and electrical power requirements between departments
• Review, finalize, and sign off on hardware components to be acquired to fulfill IMACs
• Receive and inventory equipment to be installed in the data center and arrange for shipping of equipment out of the data center
• Perform mainframe and midrange computer processor, tape, network, and disk hardware installs/de-installs, moves, adds, changes (IMACS)
• Provide connectivity to installed mainframe and midrange computer processor, tape, network, and disk hardware as required
• Maintain CMDB and perform audits
• Coordinate vendor hardware and circuit installations
• Support/perform hardware break/fix activities
• Assist vendors with hardware problem determination
• Vendor management escalation and escort when applicable
• Provide off hours facility engineering support
• Provide internal and external audit support
• Attend internal and client meetings to provide support for hardware related inquiries
• Support all physical transitions including organic and new business
• Maybe be asked to assist in loading of images or configurations on certain equipment during the install process

• Installing hardware in the data center
• Maintaining hardware related output queues (incident, service request, change)
• Basic troubleshooting (incident management) of hardware related problems
• Follow all data center and hardware related processes and procedures
• Assist in maintaining CMDB and hardware inventory for Site Services
• Provide shipping & receiving support, assist other team members
• Vendor management at the site – escalations, escort, assistance in troubleshooting
• 60% Installation of hardware
• 10% CMDB Maintenance, shipping/receiving

• Medical
• Paid vacation
• Paid holidays
• Paid training
• Great career opportunity in "World Class" company