Sr Onboarding Support, Hub Delivery

Job :  |  Services LLC

In this position, you will be responsible for supporting local businesses who have applied to become Amazon Hub Delivery Partners responsible for making deliveries. You will work alongside Business Development Managers and local Account Development Executives to support current applicants in completing the web application, verifying their insurance, and validating their space.

• Drive continuous improvement throughout team processes, identifying gaps and supporting resolutions
• Support implementations of team standards, writing SOPs and improving current documents
• Build relationships with applicants, small business owners and future Amazon delivery partners
• Communicate with applicants and future partners 1:1 with through phone and email
• Set proper expectations with applicants to ensure they’re set up for success
• Track and monitor applicants in the vetting and onboarding pipeline
• Track account activity and update pipeline in Salesforce
• Troubleshoot application errors and submit Tech tickets to Hub Tech partners to solve

The Hub Delivery Partner program is part of Amazon's fast growing and always evolving delivery program. We partner with small business owners who then deliver to Amazon customers. Our partners raise the bar for delivery experience, and the Hub Delivery Partner team is looking for process driven contributors who are eager to build a program that enables their success.

• 5+ years of Microsoft Excel experience
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• Experience in business-process design or equivalent

• 5+ years of finance, business management and sales operations experience
• Experience working within a high-growth, technology company

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is 88,100. USD annually.