Senior Analyst, GTM & Operations

Senior Analyst, GTM & Operations

Austin, Texas

itD is seeking a Senior Analyst, GTM & Operations to support the execution and operational management of advertising partner programs. This role is pivotal in ensuring the successful delivery of go-to-market (GTM) initiatives by coordinating cross-functional efforts, managing operational workflows, and supporting issue resolution across the partner ecosystem.

The ideal candidate will bring strong experience in sales or partner operations and a track record of supporting complex program execution, managing stakeholder communications, and contributing to data-driven operational improvements.

Location:

Remote – Austin preferred (aligned to PST/EST time zones)

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.

Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

• Support end-to-end execution of advertising partner investment and incentive programs, ensuring alignment with GTM timelines and deliverables
• Coordinate with cross-functional teams (Engineering, Legal, Marketing, Sales, Partnerships) to support program execution and readiness
• Track project deliverables, identify risks, and escalate issues as needed to ensure timely resolution and successful outcomes
• Manage inbound ticketing partner incentive requests and escalations from internal and external stakeholders, ensuring clear communication and timely follow-up
• Collaborate with technical teams to support system enhancements, including participation in User Acceptance Testing (UAT) and validation of new features
• Develop and maintain program documentation, reporting, and collateral to support internal alignment and external partner communications
• Analyze operational data to identify trends, surface insights, and contribute recommendations to improve program performance and efficiency
• Support process improvement initiatives by identifying inefficiencies and contributing to automation and system enhancement efforts

Internal Responsibilities

• Attend regular internal practice community meetings
• Collaborate with your itD practice team on industry thought leadership
• Complete client case studies and learning material (blogs, media material)
• Build out material to contribute to the Digital Transformation practice
• Attend internal itD networking events (in person and virtual)
• Work with leadership on career development opportunities

Required Qualifications and Skills

• 5+ years of experience in Project Management, Sales Operations, or Partner Operations within a technology environment
• Experience supporting cross-functional programs and coordinating multiple work streams across business and technical teams
• Strong project coordination skills, including tracking deliverables, managing risks, and supporting issue resolution
• Hands-on experience with CRM systems (Salesforce preferred), including deal tracking, lead/opportunity management, and partner workflows
• Experience managing or supporting technical support cases and navigating system/process issues
• Experience supporting GTM launches or operational program rollouts
• Strong analytical skills with experience using data to identify trends and inform recommendations
• Advanced proficiency in Excel or Google Sheets and experience building reports or dashboards
• Exceptional written and verbal communication skills with strong attention to detail

Preferred Qualifications and Skills

• Experience with deal registration programs, partner incentives, or sales operations functions
• Familiarity with enterprise sales processes, including partner-led and direct sales motions
• Experience working in large-scale, global, or matrixed organizations
• Exposure to Deal Desk, incentives programs, or sales process optimization
• Experience collaborating with Engineering, Product, or Data teams on system enhancements

Education

Bachelor's degree in Business, Technology, or a related field required.

Company Description

About itD:
We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering…