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Service Now Administrator

We are seeking an experienced Service Now Administrator with a strong technical background to support platform operations, troubleshoot issues, and ensure optimal system performance. This role involves maintaining foundational data, managing change and release processes, and collaborating with development teams to implement long-term solutions.

Key Responsibilities:

• Manage and troubleshoot Service Now platform-related issues to ensure smooth operations.
• Identify recurring issues and collaborate with development teams to implement long-term resolutions.
• Monitor system performance and proactively address potential concerns.
• Support change management and release processes within the Service Now platform.
• Maintain foundational data sources, including Users, Configuration Items (CIs), Locations, etc.
• Develop and document standard operating procedures and create knowledge articles for internal use.
• Assist in system audits and ensure compliance with governance standards.
• Provide technical support for large-scale Service Now implementations.

Essential

Skills & Experience:

• 7+ years of experience in technology administration with a focus on Service Now.
• 5+ years of hands-on Service Now technical experience.
• Proficiency in scripting and configuration within the platform.
• Experience with integrations and managing system connectivity.
• Strong understanding of the Application Development Lifecycle and best practices.
• Ability to troubleshoot issues effectively and work collaboratively with development teams.
• Knowledge of multiple Service Now applications with a general understanding of their functionalities.
• Strong adherence to change management and release governance policies.
• Experience in designing and implementing governance standards for product teams.
• Excellent communication skills and ability to create knowledge articles for documentation.