Training Specialist​/Business Analyst

Training Specialist / Business Analyst 3

Austin, TX (Remote within TX)

10 months Contract with possibility to extension

We are looking for a senior business analyst with expertise in developing clear and comprehensive job aids, user manuals, conducting engaging webinars, and producing high-quality training videos. In this role, you will collaborate with cross-functional teams to ensure our users have the resources they need for their roles. The ideal candidate will have a strong analytical mindset, exceptional communication skills, and a passion for creating user-friendly training materials.

This BA will have an ability to analyze and interpret diverse sets of information including regulations, policies, and system functionality; to develop presentations, job aids, and functional documentation that will assist a large user base in utilizing a new system. They will work with multiple program areas and technical groups during the implementation of the new system and play a key role during UAT as well.

• Gather business requirements across program areas
• Analyze old and new systems to define and document functionality
• Develop As-Is and To-Be functionality and workflows
• Develop and maintain detailed job aids, user manuals, and standard operating procedures (SOPs) to support various departments within the organization.
• Create and update engaging training materials, including presentations, e-learning modules, and training manuals.
• Plan, organize, and host webinars to educate employees and stakeholders on various topics, processes, and tools.
• Collaborate with subject matter experts to ensure content accuracy and relevance.
• Script, storyboard, and produce high-quality training videos using multimedia tools and software.
• Work closely with cross-functional teams, including subject matter experts, trainers, and content creators, to gather information and ensure the accuracy of documentation and training materials.
• Identify opportunities to enhance existing documentation and training programs based on feedback, industry trends, and evolving business needs.

Years Skills/Experience

8+ Experience in IT Industry performing Business Analysis and Training activities for clients

8+ Facilitating requirements and communicating with business programs and end users

6+ Experience in analyzing systems to develop requirements, workflows, and other documentation

6+ Experience in creating job aids and functional documentation of system utilization

4+ Experience in demonstrating new/enhanced functionality to a variety of audiences

4+ Proficiency in video editing and e-learning software/tools

4+ Experience in developing and implementing training plans

4+ Experience in developing and conducting training classes for new or enhanced product functionality