Customer & Automation Manager

Opportunity

We are seeking a tenacious, tech-savvy, and data-driven Digital Revenue Manager (Customer Growth & Automation Manager) who thinks like a growth strategist.

You are not a traditional, high-touch account manager who relies on manual, 1-on-1 phone calls. Instead, you marry behavioral insights with automation to run an efficient digital revenue loop. Supported by an on-staff Data Analyst, you will translate complex customer trends into sharp operational workflows, optimized CRMs, and automated AI engagement. You'll do this while also leading a team of Customer Success Managers to carry out growth strategies with existing customers.

• Resilient & Fast-Paced: You thrive where data velocity is high (marketplace volume is scaling >50% YoY).
• Revenue-Hungry: You treat revenue leakage, abandoned carts, and inactive accounts as personal challenges to solve.
• Automation-First: You are a CRM power‑user who leverages tech to amplify a small team's impact.

1. Strategy & Revenue Growth

• Turn Insights into Action: Partner with our data analyst, tech team, and marketing to convert customer behavior and cart abandonment data into automated retention workflows.
• Retain & Expand: Drive repeat business, digital portal adoption, and lifetime value (LTV).
• Protect Margins: Use data to systematically eliminate revenue leakage, bad discounts, and unnecessary refunds.
• Account Segmentation: Tier clients to scale outreach via automated systems rather than manual labor.
• Fuel the Pipeline: Spot organic expansion opportunities in the data and collaborate with Marketing on targeted campaigns.

2. Tech, Automation & AI Integration

• CRM Optimization: Build and manage workflows, custom modules, and automated triggers.
• AI
  
  Roadmap:
  
  Partner with Marketing, IT, and Customer Care Manager to build adaptive onboarding forms, smart clarification questions, and dynamic pricing.
• Omnichannel Handoffs: Ensure data from AI chat assistants flows seamlessly to frontline staff without losing context.

3. Campaigns & Team Leadership

• Feedback Loops: Optimize automated feedback loops (e.g., driving regional referrals in TX).
• Team Leadership: Manage and mentor a small group of hybrid & remote customer success staff.
• Training & Talent: Work with the Customer Care Manager to train Customer Care teams on CRM/AI tools; identify structural gaps and hire to support scaling workflows.

• Experience: 3+ years in Tech Enabled Customer Success, Operations, or Rev Ops-ideally within E-commerce, B2B digital marketplaces, or tech-enabled distribution.
• CRM Power-User: Advanced capability in CRMs (Zoho or Hub Spot are ideal) (specifically designing workflows and cross-departmental triggers).
• E-Commerce Tech: Familiarity with modern platforms (Adobe Commerce/Magento is a major plus).
• Data Fluency: Proven ability to define data needs and convert database inputs into actionable, automated retention workflows.
• Mindset: A strict preference for building scalable systems over manual relationship management.

We invest in our team's well-being and growth:

• Comprehensive Benefits: Medical, Dental, Vision, Short Term Disability, Life & Accidental Death & Dismemberment, Supplemental Health Insurance, Wellness Program, Employee Discount Program.
• Financial & Time Off: 401k, Paid Time Off.
• Growth Opportunities: Organized team events, professional development, and clear career growth paths.

This is a full‑time position (40 hours per week, occasional overtime) with a typical schedule of Monday-Friday, 8 AM - 5 PM. This role reports to the CEO.

Note:

Lab Alley uses E-Verify for all positions and conducts background checks.

Don't meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don't meet every single qualification. At Lab Alley, we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.

You may be just the right candidate for this or other roles, and we are excited about hearing from you.

Lab Alley is an equal opportunity employer and considers all applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.