Senior Epic Web and Services Server Administrator

Job Posting Title Senior Epic Web and Services Server Administrator

Hiring Department Dell Medical School

Position Open To All Applicants

Weekly Scheduled Hours 40

FLSA Status Exempt from FLSA

Earliest Start Date Immediately

Position Duration Expected to Continue

Location AUSTIN, TX

General Notes This position supports Epic infrastructure operations across production and non‑production environments, ensuring the reliability, performance, scalability, and security of critical Epic technologies. The role collaborates closely with application, infrastructure, cybersecurity, networking, and clinical informatics teams to support enterprise healthcare operations.

Purpose The Senior Epic Web and Service Server Administrator is responsible for the installation, configuration, administration, monitoring, maintenance, and operational reliability of Epic web and service server infrastructure. The role serves as a subject matter expert for Epic infrastructure technologies and supports system performance, continuity, interoperability, and security across enterprise healthcare environments.

• Install, configure, administer, and maintain Epic web and service server infrastructure
• Support Epic technologies including Web BLOB, MyChart, Interconnect, Hyperspace Web, and BCA
• Maintain Epic printing infrastructure and print queues
• Support Epic Imprivata configuration and browser allow list maintenance
• Assist with IRIS‑side Interconnect configuration and connectivity support
• Troubleshoot interface and web service connectivity issues
• Coordinate with integration and database teams to ensure optimal functionality
• Validate secure communication between Epic environments and external systems
• Troubleshoot infrastructure, web services, application, and connectivity issues
• Perform root cause analysis and implement long‑term solutions
• Serve as escalation point for complex system issues
• Analyze logs, metrics, and system behavior to identify performance bottlenecks
• Support Axway Secure Transport MFT flow engineering and secure data movement operations
• Manage and maintain Direct Trust certificates supporting TEFCA, Care Quality, and eHealth
  
  Exchange connectivity
• Ensure data exchange processes meet security and compliance requirements
• Collaborate with cybersecurity teams to mitigate risks
• Apply Epic upgrades, platform patches, and maintenance updates
• Coordinate deployment activities within change control frameworks
• Validate system stability following updates
• Maintain version control and environment consistency
• Participate in enterprise change control and release management processes
• Document changes and ensure compliance with governance standards
• Coordinate with stakeholders to minimize operational disruption
• Maintain deployment schedules and communication plans
• Support business continuity and disaster recovery activities
• Participate in downtime planning and failover testing
• Maintain system redundancy and recovery procedures
• Ensure readiness for unplanned outages
• Collaborate with Epic application teams, infrastructure engineers, network teams, and cybersecurity teams
• Provide technical guidance and mentorship to team members
• Support cross‑functional problem‑solving and system improvements
• Develop and maintain scripts or automation solutions
• Maintain technical documentation and environment standards
• Establish operational procedures and best practices
• Contribute to knowledge management and continuous improvement
• Participate in enterprise architecture or infrastructure strategy initiatives
• Support vendor coordination and technology evaluations
• Assist with audits, compliance reviews, and accreditation activities
• Provide after‑hours and on‑call support for critical system incidents
• Represent infrastructure teams in governance or project meetings
• Adhere to internal controls and reporting structure
• Perform related duties as assigned

• Apply expertise in Epic web and services architecture and supporting technologies
• Solve complex infrastructure issues independently
• Advise on system design and optimization strategies

• Diagnose multi‑system failures and implement corrective solutions
• Anticipate and…