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Oracle Cloud R2R Support Professional

The Oracle Cloud R2R Support professional is a critical contributor to the Record-to-Report lifecycle, with specialized focus on Fixed Assets (FA) and Lease Accounting. This post-production (Operate) role ensures the integrity of the corporate balance sheet by resolving complex accounting incidents, managing high-stakes period-close activities, and maintaining the stability of asset and lease sub-ledgers.

• Deliver expert L2/L3 production support for Oracle Fixed Assets and Lease Accounting modules, including incident triage and defect resolution.

• Troubleshoot complex accounting outcomes related to asset additions, adjustments, retirements, and depreciation runs.

• Manage lease-specific technicalities, including lease schedules, remeasurements, terminations, and their downstream financial impacts.

• Lead month-end and quarter-end close activities, ensuring accurate posting, accounting, and reconciliation.

• Coordinate cross-functional resolution of close-critical issues between Finance and IT departments.

• Drive Root Cause Analysis (RCA) to prevent recurring accounting discrepancies and optimize system performance.

• Monitor and support data integrations and batch jobs via FBDI, APIs, and OIC (Middleware), managing error handling and data reprocessing.

• Oversee Oracle Quarterly Update readiness, including impact reviews, regression testing, and production validation.

• Maintain and approve high-quality technical documentation, specifically Close-Time Playbooks, SOPs, and Runbooks.

• Experience:
  
  5+ years of Oracle Financials/ERP Cloud experience with a specialized focus on Fixed Assets or Lease Accounting.

• Support Expertise:
  Proven track record in a post-production "Operate" environment, handling L2/L3 incident management.

• Problem Solving:
  Advanced ability to troubleshoot complex transactional accounting and integration-driven data loads.

• Communications:
  Professional-grade documentation and stakeholder management skills, essential for executive-level reporting.

• Proficiency with ITIL-based support models and service tools such as Service Now or Jira.

• Experience with reporting validation using OTBI or BI Publisher.

• Familiarity with broader R2R workflows and GL reconciliation.

• Measurable reduction in close-critical FA/Lease incidents through proactive triage and RCA fixes.

• Establishment of a repeatable, documented "Close-Time Playbook" and runbooks for top-tier support scenarios.

• Improved integration monitoring resulting in higher data integrity during month-end cycles.