IT Service Desk Engineer

Job Title: IT Service Desk Analyst

Overview

We are seeking an IT Service Desk Analyst to provide technical support for IT-related issues, including desktop systems, network infrastructure, software, and hardware. The ideal candidate will have a strong passion for technology, excellent problem-solving skills, and experience supporting users across multiple operating systems and enterprise technologies.

Key Responsibilities

• Install, configure, and troubleshoot desktop systems, workstations, servers, and network-related issues in a heterogeneous environment.
• Maintain passwords, data integrity, and file system security for desktop environments.
• Communicate technical information effectively to both technical and non-technical users.
• Participate in information technology and infrastructure projects.
• Conduct user training on basic and specialized computer applications.
• Triage, diagnose, and escalate work requests and incidents to the appropriate support teams.
• Resolve complex technical issues requiring analysis and evaluation of multiple factors.
• Determine appropriate methods and procedures for new assignments while coordinating with team members.
• Manage ticket backlog and provide day-to-day IT support activities.

Required Qualifications

• Associate's or Bachelor's degree in Information Systems or a related field.
• Minimum of 2 years of hands-on experience in an IT Service Desk role.
• Working knowledge of Windows, Linux, and macOS environments.
• Ability to work independently with minimal supervision.
• Strong ability to prioritize and execute multiple tasks and projects.
• Excellent problem-solving and documentation skills.
• Experience with one or more of the following technologies:
  • Active Directory
  • Microsoft 365 / Exchange
  • Linux / Unix
  • Microsoft Office
  • Service Now
  • Confluence / Jira
  • SCCM
  • Remote Desktop Protocol (RDP)
  • Okta / Multi-Factor Authentication (MFA)
  • Zoom and audio/video conferencing equipment, including TVs, projectors, and conference room systems
  • Windows 7, Windows 10, macOS, and Red Hat Enterprise Linux (RHEL)

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier.

We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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