Marketing Operations Architect, AI Automation

## Marketing Operations Architect, AI Automation Apply remote type:
Hybrid locations:
Austin time type:
Full time posted on:
Posted Yesterday job requisition :
R0331310

Location:

Austin, United States of America Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
** Marketing Operations Architect, AI Automation
** Austin, TX – Arboretum Plaza (Hybrid)
** Position Summary
** Thales is looking for a
** Marketing Operations Architect, AI Automation
** to lead the strategy, architecture and hands-on development of AI-driven innovations that transform how marketing operates at  this position, you will also be responsible for designing and deploying agentic workflows that automate manual business processes, transitioning our operations into an agent-led production environment. Blending AI product thinking, solution architecture and hands-on development, this role focuses on practical AI adoption - helping team work faster, reduce friction and improve marketing efficiency and performance.
** Key Areas of Responsibility
*** Define and own the Marketing AI & Automation roadmap aligned to business priorities by identifying and prioritizing high-ROI AI use cases, redesigning high-volume manual workflows into automated, agent-led processes, and moving AI initiatives from experimentation to production-grade, scalable capabilities.
* Architect and implement AI agents and agentic workflows integrated with core systems including Salesforce, Marketo, Outreach, Zoom Info, and related platforms, while implementing AI guardrails including quality controls, privacy, compliance, and responsible AI standards.
* Drive AI adoption through structured enablement, training, and rollout plans; serve as a trusted advisor to Marketing leadership on AI capabilities and opportunities; and build confidence and fluency in AI-powered ways of working across teams.
* Collaborate with BDRs, Campaign Operations, Demand Generation, Regional Marketing, Sales Enablement, and other teams to validate current-state workflows and design future-state agentic models, while partnering closely with IT, Security, and the central AI infrastructure team to ensure governance, compliance, and secure integrations.
* Establish success metrics tied to efficiency gains, cost reduction, quality improvement, and revenue impact, while implementing usage, performance, and cost tracking for AI agents and workflows.
* Continuously refine AI agents based on adoption patterns, performance data, and user feedback, and publish impact summaries that clearly demonstrate measurable business value.
** Minimum Qualifications
*** 5+ years of experience in Marketing Operations, Revenue Operations, or Marketing Technology, with proven experience designing agentic workflows to augment or replace manual marketing workflows and processes.
* Hands-on experience building AI agents using tools such as Mindflow, Copilot Studio, Lang Chain, or similar frameworks, with the ability to rapidly prototype, test with users, and iterate based on feedback.
* Strong understanding of enterprise integration patterns and APIs.
* Knowledge of enterprise AI governance, data security, data privacy, and compliance considerations.
* Experience working with technical teams, Salesforce (SFDC) Administrators, and other Mar Tech system owners, along with experience using marketing platforms such as Marketo, Outreach, 6sense, and Zoom Info.
* Proactive problem-solver with the ability to navigate ambiguity, remove roadblocks, and drive successful AI and automation initiatives.

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa…