Academic Technology Associate

Academic Technology Associate

The Academic Technology Associate is responsible for assisting with the coordination and oversight of all phases of the campus-wide Course Evaluations System (CES). This work supports the mission of the Office of Academic Technology at The University of Texas at Austin.

Responsibilities include:

• Supporting the Course Evaluations System (CES) operations by managing Course Evaluation Liaison (CEL) records and providing ongoing support.
• Contributing to daily operations, stakeholder support, and continuous process improvement to ensure efficient and reliable course evaluation services.
• Maintaining academic technology documentation processes and resources, including the CES website, calendars, and guides, ensuring that all materials are accurate and up to date.
• Providing customer support through email, ticketing systems, and office hours.
• Collaborating with technical teams to track and resolve issues.
• Assisting with course evaluation processes that help ensure data accuracy through the practice of regular auditing.
• Assisting the Office of Academic Technology with other duties as assigned.

Bachelor's degree. One year of experience working in a customer service role. Experience working with online computer systems. Experience training users in how to use online computer systems. Ability to act as a liaison between technical team support and "customer" end users. Superior organizational skills. Ability to consult on policies and procedures with faculty and staff audiences using a respectful, customer-focused approach.

Exhibit maturity, integrity, discretion, a positive attitude, and grace under pressure. A self-starter with the ability to summarize complex information, work with sensitive data, pay attention to detail, and complete assignments reliably and on time.

Relevant education and experience may be substituted as appropriate.

More than the required years of experience working in a customer service role. Experience in administering and processing electronic surveys. Experience managing complex projects. Experience working in a team environment

$20,000 annually (based on a 20 hour work week)

• May work around standard office conditions
• Repetitive use of a keyboard at a workstation

• Letter of Interest
• Resume/CV
• 3 work references with their contact information including email addresses;
  References submitted should be professional and not personal and at least one reference should be from a supervisor