Lead Epic Clinical Trainer

Position: Lead Epic Clinical Applications Trainer
General Notes The Lead Clinical Applications Trainer supports enterprise-wide clinical application training initiatives with a primary focus on Epic and related clinical technologies. This position partners closely with clinical, operational, and technical stakeholders to support onboarding, optimization, workflow adoption, and ongoing education efforts across Dell Medical School and affiliated clinical operations.

Purpose
The Lead Clinical Applications Trainer delivers comprehensive training programs for clinical and non-clinical end users across supported clinical applications, with a primary emphasis on Epic and electronic health record systems. This role develops and facilitates training, supports workflow optimization, and serves as a key resource for end-user education, onboarding, and system adoption initiatives.

Responsibilities
Develops and Maintains Training Programs

• Design education programs tailored to clinical and non-clinical audiences
• Create training materials including manuals, e-learning modules, job aids, and quick reference guides
• Align training content with clinical workflows and application functionality
• Update training materials based on system changes, enhancements, and user feedback
• Ensure training supports organizational standardization and optimization goals

Delivers Training and Onboarding

• Facilitate classroom, virtual, and in-practice training sessions
• Provide onboarding training for new hires across departments and roles
• Deliver individual and group training upon request and during onboarding of new clinics or departments
• Deliver training related to software updates and new application functionality
• Provide elbow-to-elbow support for physicians, clinical staff, and operational users

Assigns Applications and Supports User Proficiency

• Determine appropriate application assignments based on role and workflow requirements
• Develop and maintain in-depth knowledge of supported applications
• Guide users through role-specific workflows and procedures
• Monitor user progress, adoption, and proficiency
• Manage training requests, access issues, and user support questions

Coordinates Training Logistics

• Schedule training sessions and manage training environments
• Coordinate logistics for training and educational events across multiple locations
• Track attendance, completion records, and participation metrics
• Ensure availability of equipment, technology, and educational resources
• Maintain training records and support administrative functions

Analyzes Training and Workflow Effectiveness

• Review organizational activities and performance data to support planning and process improvement
• Assess curriculum effectiveness and identify opportunities for improvement
• Provide feedback to leadership and stakeholders regarding training environments and educational needs
• Develop understanding of organizational policies, workflows, and ambulatory operations
• Align training programs with application functionality and clinical workflows

Consults and Collaborates with Stakeholders (10%)

• Collaborate with Clinical Applications & Informatics teams, project managers, department leaders, and super users
• Ensure training content is standardized and aligned with organizational initiatives
• Support optimization of clinical workflows through on-site review and operational support
• Assist providers and staff in improving workflow efficiency and user adoption
• Support organizational goals through targeted training and workflow enhancement initiatives

Marginal or Periodic Functions

• Participate in go-live support and floor training activities during implementations
• Assist with testing and rollout of new application features and enhancements
• Support training activities for external partners and vendors
• Contribute to change management and communication initiatives
• Participate in professional development and credentialing activities
• Perform related duties as assigned

Knowledge, Skills, and Abilities

Technical Learning

• Quickly learns new clinical systems, technologies, and workflows
• Learns new Epic modules and application enhancements rapidly
• Applies technical knowledge to solve training and adoption challenges
• Shares knowledge and insights with peers and stakeholders

Presentation Skills

• Delivers engaging and effective training sessions across multiple formats
• Uses examples, demonstrations, and visuals to clarify complex concepts
• Adapts presentation style based on audience needs and feedback
• Maintains learner engagement in classroom, virtual, and clinical settings

Interpersonal Savvy

• Builds rapport and trust across diverse stakeholder groups
• Establishes productive relationships with providers, staff, and leadership
• Navigates sensitive feedback professionally and constructively
• Collaborates effectively across departments and disciplines

Problem Solving

• Uses logic, analysis, and feedback to solve training and workflow challenges
• Diagnoses knowledge gaps and identifies opportunities for improvement
• Troubleshoots application issues encountered during training
• Continuously improves educational programs and…