Network Engineer

You may occasionally be required to travel for business.

Additional Locations:
Austin

We’re looking for a Network Engineer to join our amazing infrastructure team!

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

Our IS&T (Information Services and Technology) department provides all the required technology and operational support services to run our business here in BMC! We have over 200 servers on premises to support production, disaster recovery, databases, applications and over 1000 servers in Lab environment. IS&T is transformational not only for BMC but also for the customer experience, because we give a 360 degrees view to the customer about the products they should know, opportunities in the pipeline, and any service issues outstanding with the customer.

We use cutting-edge technologies to manage BMC's infrastructure and showcase it to the customers – program is called BMC on BMC!

• This role is based in Austin, TX, with a hybrid work model (3 days per week in the office).
• We do not provide relocation support, so candidates should already be located in the area before we can extend an offer.
• A valid U.S. work visa is required; we're unable to provide visa sponsorship for this role neither now nor in the future.

• Design, manage, maintain and troubleshoot enterprise network infrastructure, including: routing protocols (BGP, EIGRP), switching technologies (STP, VLANs, HSRP), F5 LTM and GTM load balancers, Cisco Catalyst & Nexus switches, DNS & DHCP services, Aruba Wi‑Fi infrastructure, etc.
• Ensure high availability and performance of network infrastructure.
• Support and resolve complex network issues & tickets, ensuring timely resolution and excellent service experience.
• Facilitate process improvements using Change and Incident Management Tools.
• Collaborate with cross‑functional global teams to support network initiatives, while ensuring mutual knowledge sharing & clear documentation/audits.
• Assess and communicate risks based on complexity, resource availability, and timeline constraints.

• Manage hardware lifecycle: receiving shipments, inventory tracking, installations, upgrades, and break/fix tasks.
• Support data center operations including rack organization, cabling, hardware installs (with system engineers), and RMAs management.
• Handle capacity planning and power audits, ensuring appropriate supply of power to all equipment.

• Bachelor’s degree in a Software‑related field / equivalent IT experience.
• 3-5 years of experience in a Network Engineer / Data Center Specialist role.
• Hands‑on experience with Cisco Catalyst & Nexus switches, as well as routing fundamentals and DNS+DHCP administration.
• Experience in managing Aruba Wi‑Fi environments.
• Knowledge / experience in F5 LTM/GTM and SSL certificate management.
• Exposure to data center infrastructure, including power and cooling, rack and stack, and structured cabling.
• Willingness to work rotational shifts and be on call outside business hours, including weekends.
• Strong troubleshooting, problem‑solving, and independent ownership skills.
• Excellent verbal and written communication skills for effective global team interaction.
• Willingness to work in a hybrid work model in Austin, TX (3 days per week in the office).
• We're unable to provide relocation support, so candidates should already be located in the area before we can extend an offer.
• A valid U.S. work visa is required; we're unable to provide visa sponsorship for this role neither now nor in the future.

• Background from enterprise product‑based software companies.
• Experience with troubleshooting hardware with OEMs like HP, Cisco, Dell EMC, IBM, Hitachi, etc.
• Familiarity with IT service management tools and handling user…