Veeam Practice Lead

Veeam Practice Lead

The Veeam Practice Lead is OTAVA's senior subject-matter expert and technical authority for data protection, built on the Veeam Data Platform. This role owns the reference architecture, standards, and delivery methodology behind OTAVA's Backup-as-a-Service (BaaS), Disaster-Recovery-as-a-Service (DRaaS), and Microsoft 365 protection offerings, and works across pre-sales, delivery, and operations to ensure customer environments are recoverable, secure, and resilient. Leading through standards and influence rather than direct reports, the Practice Lead sets the technical direction for Veeam and adjacent data-protection technologies (Zerto, object storage, and Kubernetes/Kasten), serves as the final escalation point for complex recovery scenarios, and owns OTAVA's technical relationship with Veeam as a Cloud & Service Provider partner.

The position is critical to meeting recovery SLAs (RPO/RTO) and to OTAVA's commitment to operational excellence across a multi-tenant service-provider environment.

Role Responsibilities:

• Own the reference architecture, design standards, and delivery methodology for OTAVA's Veeam-based data protection practice, spanning Backup-as-a-Service (BaaS), Disaster-Recovery-as-a-Service (DRaaS), and Microsoft 365 protection
• Architect and size multi-tenant Veeam Backup & Replication, Veeam Cloud Connect, and Scale-Out Backup Repository (SO ) infrastructure to meet customer RPO/RTO targets at service-provider scale
• Partner with sales and solutions teams on pre-sales engagements—scoping customer requirements, leading solution design and sizing, and shaping statements of work for backup, replication, and DR services
• Serve as the highest-level technical escalation point for complex backup, recovery, and DR incidents across the customer base, driving root-cause analysis and remediation
• Design and enforce resilient data protection patterns such as immutability, hardened repositories, object storage with Object Lock, air-gapped/offline copies, and the 3-2-1-1-0 rule
• Define and maintain standards for Veeam Service Provider Console (VSPC) deployment, multi-tenancy, monitoring, alerting, and usage-based reporting and chargeback
• Build and validate disaster-recovery runbooks and orchestrated recovery using Veeam Recovery Orchestrator (VRO), including scheduled recoverability testing and audit-ready documentation
• Develop automation for provisioning, configuration, and reporting using the Veeam REST API and Power Shell to improve consistency and reduce delivery time
• Establish recoverability, capacity, and SLA metrics through Veeam ONE and VSPC, analyze trends, and drive continuous improvement across the practice
• Own the technical relationship with Veeam as a Cloud & Service Provider (VCSP) partner—tracking roadmap, new releases, and licensing (VUL) to keep OTAVA's offerings current
• Mentor and uplevel NOC, engineering, and delivery teams on Veeam best practices through documentation, enablement, and design review—leading by standards and influence rather than direct authority
• Extend practice standards to adjacent technologies, including Zerto (replication, CDP, and orchestrated failover), S3-compatible object storage, and Kubernetes workloads via Veeam Kasten
• Document designs, runbooks, and operational procedures to ensure consistency, knowledge sharing, and audit-ready recovery evidence

Experience:

• 7+ years designing and supporting enterprise backup, replication, and disaster-recovery solutions
• Deep, hands-on expertise with Veeam Backup & Replication (v12 / v13) in production—proxies, repositories, SO , backup copy, and replication jobs
• Strong experience across the broader Veeam Data Platform, including Veeam ONE for monitoring and analytics and Veeam Recovery Orchestrator (VRO) for DR automation and testing
• Hands-on experience operating Veeam in a service-provider model—Veeam Cloud Connect for off-site backup and DRaaS, and Veeam Service Provider Console (VSPC) for multi-tenant management and reporting
• Experience protecting SaaS and cloud-native workloads with Veeam Backup for Microsoft 365 and Veeam Backup for AWS, Azure, and Google Cloud
• Working knowledge of Kubernetes and container…