IT Manager-Global Agility Solutions

Overview

We are seeking a skilled IT Manager to join our IT team in Austin, TX. The ideal candidate will have hands‑on experience managing Windows Server environments, expertise in Hyper‑V virtualization, proficiency in database administration (specifically MS SQL Server), and the ability to perform basic networking administration
. This role will be responsible for maintaining, securing, and optimizing our IT infrastructure, including servers, virtual environments, databases, and network components, to ensure high availability, performance, and reliability. The IT Manager will collaborate with cross‑functional teams to support business operations and drive technological improvements. The IT Manager role will be hands‑on while also managing a small team of help desk technicians and junior administrators.

• Windows Server Administration
  :
  • Manage, configure, and maintain Windows Server environments (e.g., Windows Server 2019, 2022, 2025), including Active Directory, Group Policy, DNS, DHCP, and file services.
  • Perform regular system updates, patch management, and security hardening to ensure compliance with organizational and industry standards.
  • Monitor server performance, troubleshoot issues, and implement solutions to minimize downtime.
  • Manage user accounts, permissions, and access controls within a domain environment.
  • Establish and maintain regularly scheduled data purge activities in compliance with data retention policies.
• Hyper‑V Virtualization
  :
  • Deploy, configure, and manage virtual machines (VMs) using Microsoft Hyper‑V in production and non‑production environments.
  • Optimize virtual infrastructure for performance, scalability, and resource efficiency.
  • Implement and maintain high‑availability configurations, including failover clustering and VM replication.
  • Perform backup and disaster recovery operations and testing for virtualized environments using tools like Windows Server Backup or third‑party solutions (e.g., Veeam).
• Database Management
  :
  • Administer and maintain databases (e.g., Microsoft SQL Server, MySQL), including installation, configuration, and performance tuning.
  • Perform routine database maintenance tasks, such as backups, restores, indexing, and query optimization.
  • Ensure database security by managing user access, roles, and encryption.
  • Monitor database performance and troubleshoot issues related to connectivity, queries, or resource utilization.
• Basic Networking Administration
  :
  • Configure and maintain network services, including DNS, DHCP, and basic firewall rules on Windows Server.
  • Monitor network performance and troubleshoot connectivity issues using tools like ping, tracert, or Wireshark.
  • Manage VLANs, IP addressing, and basic routing configurations in collaboration with network administrators.
  • Assist in maintaining network security by implementing access controls, monitoring for unauthorized access, and applying security patches.
  • Be able to setup and troubleshoot VPN tunnels with our clients.
• System Monitoring and Maintenance
  :
  • Monitor system and network health, performance, and capacity using tools like Windows Performance Monitor, SCOM, or third‑party solutions (e.g., Solar Winds).
  • Proactively identify and resolve system and network bottlenecks, vulnerabilities, and performance issues.
  • Maintain documentation for system and network configurations, processes, and procedures.
• Security and Compliance
  :
  • Implement and enforce security best practices for servers, virtual environments, databases, and network services, including firewall configurations, antivirus management, and compliance with standards like NIST, HIPAA, or SOC.
  • Conduct regular security audits and vulnerability assessments across systems and networks.
  • Respond to security incidents and implement remediation plans.
• Collaboration and Support
  :
  • Provide Tier 2/3 support for IT‑related issues, including server, virtualization, database, and network problems, escalating to vendors or senior staff as needed.
  • Collaborate with network administrators, developers, and other IT staff to support application deployments and infrastructure projects.
  • Assist in planning and executing system upgrades, migrations, and technology refresh cycles.