Field Solutions Architect

At Solar Winds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world‑class solutions in a fast‑paced environment and accept the challenge to lead with purpose.

If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join Solar Winds and grow with us!

The Field Solutions Architect is an independent, customer‑centric problem solver and storyteller who owns the pre‑sales technical strategy for complex opportunities across the United States. As a key member of the Sales organization, you will combine deep technical expertise with consultative selling skills to understand customer challenges, design tailored solutions, and articulate business value that compels customers to choose Solar Winds.

This is a US‑based field role with a strong customer‑facing presence and up to 50% travel. You will engage directly with enterprise customers, channel partners, and strategic accounts, often working side‑by‑side with customer teams to understand real operational constraints, validate assumptions quickly, and deliver practical technical outcomes. The ideal candidate brings strong hands‑on scripting skills, a passion for AI‑driven innovation, and the ability to translate emerging technologies into production‑minded solutions that create measurable customer value.

This role is intentionally forward‑deployed in nature: you will move fluidly between customer environments and internal teams, helping shape solution direction in the field while also influencing product thinking, technical best practices, and repeatable approaches based on what you learn firsthand.

• Own the end-to-end technical sales strategy for strategic customer engagements, from discovery and solution design through demonstrations, validation, and follow-through.
• Partner with Sales, channel partners, and customer stakeholders to reduce technical uncertainty, prove value quickly, and help advance high‑value opportunities.

• Engage directly with customers to understand business priorities, technical requirements, operational challenges, and transformation goals.
• Architect practical solutions that improve visibility, resilience, automation, and operational efficiency, while defining scope, success criteria, and evaluation plans.
• Design and execute complex Proof of Concept and Proof of Value engagements, validating technical fit, business value, integrations, and readiness for adoption.

• Position Solar Winds solutions in the context of AI, automation, and modern IT operations.
• Demonstrate practical use cases for AI‑assisted workflows, intelligent operations, and data‑driven decision support.
• Use scripting and automation to create prototypes, integrations, technical validations, and lightweight production‑oriented workflows that help customers understand real‑world value.

• Build trust through hands‑on engagement, moving from whiteboarding and prototyping to troubleshooting, configuration, and solution delivery in customer environments.
• Serve as a trusted technical advisor throughout the sales cycle, helping customers and internal teams navigate complexity, remove blockers, and maintain momentum.
• Capture and share customer feedback, field insights, and repeatable best practices to influence product direction, enablement, and broader organizational success.

• Maintain deep technical expertise across the Solar Winds portfolio, especially in observability,…