Tolling Industry Management Consulting Senior Manager

Tolling Industry Senior Manager

Accenture is a leading solutions and services company that helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, song and industry X with our deep industry expertise to create and deliver solutions and services for our clients.

Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders.

The Tolling Industry Senior Manager is an experienced leader in delivering complex, programmatic, and organizational transformation for tolling agencies, transportation authorities, and related public sector entities. The Senior Manager drives industry-specific, functional, and digital operating model transformation across the full tolling ecosystem—spanning back office modernization, customer service redesign, and roadside systems integration. Beyond delivery, the Senior Manager actively contributes to identifying, qualifying, and shaping new client opportunities, and plays a visible role in developing the tolling practice by bringing deep domain expertise, innovative thinking, and collaborative leadership to every engagement.

Ability to travel 75–100%.

Here's what you need:

• A minimum of 8 years of public service or tolling industry experience
• A minimum of 7 years of high-value consulting experience, with a significant portion in the tolling or broader transportation sector
• Deep tolling domain knowledge, including comprehensive understanding of: back-office systems (tolling customer account management, billing, dispute resolution, interoperability hubs, and violation enforcement); customer service operations (contact center models, digital self-service, escalation frameworks); and roadside systems (gantry and lane technology, transponder ecosystems, tolling enforcement technology)
• A minimum of 7 years of experience leading large, cross-functional teams and managing multiple work streams simultaneously with minimal oversight
• A minimum of 7 years of experience engaging with senior client executives, including state DOT leadership, tolling authority executives, and C-suite stakeholders

Bonus points if:

• Bachelor's degree
• Comprehensive understanding of the tolling industry competitive landscape, including relationships with major system integrators and technology vendors, awareness of peer agency strategies, and knowledge of the procurement and policy environment
• Clear understanding of the major challenges and opportunities facing the tolling industry today—including revenue leakage mitigation, multi-agency interoperability, the transition to cashless and all-electronic tolling, customer experience modernization, and equity in tolling
• Proven ability to qualify, shape, and drive new business opportunities within the tolling sector, including contributing to proposals, positioning strategies, and client relationship development
• You have direct experience leading tolling technology procurements, system replacements, or back-office modernization programs
• Demonstrated ability to work collaboratively across diverse teams—including client personnel, technology partners, and internal practice leadership—to deliver integrated outcomes
• You are a recognized contributor to tolling industry forums, working groups, or associations (e.g., IBTTA, AAMVA, state tolling coalitions)
• You have experience developing and implementing innovations in tolling, such as AI-driven customer service, predictive analytics for revenue management, or connected vehicle tolling pilots
• You have experience mentoring and developing junior consulting practitioners in tolling or transportation engagements
• You have government finance, capital program, or budgeting experience specific to tolling or transportation infrastructure