Epic Applications Analyst – Professional Billing

Responsibilities

• Responsible for configuration of Epic applications, leading Requirements Gathering Sessions, technical documentation, and testing (internal and User Acceptance Testing).
• Participate as a member of the project team, working on upgrades and new application and workflow implementation, including partnering with the Interface Team to connect third party applications.
• Perform in-depth analysis, troubleshooting, data collection, and root cause analysis and then identify and/or implement potential solutions for issues related to the system or usage of it.
• Analyze/review and test each product release and communicate needed changes to operations.
• Work closely with other analysts, Epic third-party vendors, and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs.
• Research, analyze, facilitate and implement business and system workflows in order to expedite process improvement and coordinate business practices.

• Bachelor’s Degree with 1 year of experience supporting healthcare IT OR healthcare applications required OR High School Diploma and 3 years of experience supporting healthcare IT or healthcare applications.
• Previous Epic Certification or Proficiency for external candidates. Internal candidates are required to obtain certification or proficiency within 3 months of transition to department.
• One year of experience supporting applications in a healthcare environment.
• Excellent customer service, organizational, interpersonal and communication skills.
• Reliable transportation required.
• Strong knowledge of clinical and/or administrative workflows.
• Attention to detail and excellent analytical and critical thinking skills (strong problem-solving skills).
• Must be able to work flexible hours. Some evenings, nights, and weekends are occasionally required. Must be able to respond to issues during non-production hours.

• Epic Certification
• Proficiency in Epic applications