Data Analyst, Customer Success & Digital Solutions

## Data Analyst, Customer Success & Digital Solutions Apply locations:
816 Congress Ave Ste 1800 - AUSTIN, TXtime type:
Full time posted on:
Posted Todayjob requisition :
JR113805##
** Data Analyst, Customer Success & Digital Solutions
**** Austin, TX (Onsite 4 days per week)
****
* Note:

This is a full-time role and we do not offer C2C or C2H employment and are not able to sponsor visas for this position.
***** About Acrisure
** Acrisure Enterprise Technology Group is where human expertise meets advanced technology. A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries.

Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
** The Role
** The Analytics organization is chartered with advancing data driven decision making across Acrisure. As a member of the team, you will be responsible for leading the requirements gathering, design, implementation and delivery of reporting and analytics capabilities for Customer Success and Digital Solutions. You will be comfortable working across a wide variety of people including senior executive leadership, analysts, program management, and technical team members.

** Here are some of the ways in which you’ll achieve impact:
*** Drive the development of efficient and reliable reporting and analytics capabilities with a data as a product and customer-first mindset.
* Advance the transition of users from legacy means of accessing information to the future state strategies of data enablement and self-service with applied analytics.
* Design and maintain internal SDKs, dashboards and reusable data libraries that enable stakeholders, analysts and engineers to access curated datasets with consistency and confidence.
* Champion a developer-experience mindset by gathering feedback from SDK consumers, iterating on interfaces, and providing documentation and onboarding resources that scale knowledge across the team
* Leverage AI-assisted development tools to accelerate SDK, Dashboards, and analytics via Palantir.
* Create presentation/visualization of data to see beyond the numbers while transforming data into actionable insights and recommendations.
* Identify, adopt, and evangelize data analysis best practices and technical standards.
* Advocate for and identify creative implementations to optimize business impact.
* Empower others to grow understanding of the complexity of data by creatively scaling how teams’ knowledge is shared and applied
* Help identify better practices, tools, and relevant trends that can improve data quality across the business.
** You may be a fit for this role if you have:
*** 5+ years of industry experience as a Data Analyst or Business Intelligence Professional serving the finance and accounting business functions.
* A passion for building remarkable things with data.
* Demonstrated ability to be a data storyteller and can go deep in building data visualizations and reporting using third party tools (Tableau and PowerBI).
* Strong understanding of data models, structures, theories, principles, and practices.
* Proficiency working with stakeholders to gather requirements, understand process and translate them to data and create/evaluate associated KPIs.
* Experience with AI, SQL, Python, PowerBI, Tableau, dbt, Big Query, Git, Palantir and data modeling
* Experience with agile project execution and business tools such as Jira & Service Now
* Have excellent communication and leadership skills and can unpack complex problems in order to find solutions.
* Ability to understand the business purpose or problem behind a request.
* Positive & creative problem solving in the face of data challenges.
* Flexibility to…