IT Support Technician

IT Support Technician

The IT specialist position installs, modifies, makes minor repairs to company computer hardware and software systems, provides technical advice and support to system users, and provides technology training for end users. Along with continued support to IT systems, networks, and end users.

The IT specialist position installs, modifies, makes minor repairs to company computer hardware and software systems, provides technical advice and support to system users, and provides technology training for end users. Along with continued support to IT systems, networks, and end users.

• Providing end-user help desk support
• Work with a team to plan, test and deploy hardware and software in the district
• Monitor and perform preventative maintenance for workstations & notebooks as needed
• Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution using the internal helpdesk software.
• Act as a link between end users and higher-level support.

• Oversee the tracking of facility equipment
• Oversee the check-in and check-out process equipment
• Google domain support (e.g. Add, remove users, reset passwords)

• High school diploma or equivalent
• Experience in IT preferred
• Experience using Google Suites preferred
• Experience with Microsoft products (Office 2016, Windows 10 etc.) preferred
• Training or customer service experience preferred
• Must be willing to learn and build new skills as they pertain to the existing environment and changes to the network infrastructure
• Experience using a Help Desk/ticketing system

• Must be able to work with small electrical components
• Must be able to climb ladders to work in ceilings or on rooftops
• Must be able to lift over 50lbs
• Must be able to sit or stand for long periods of time

The requirements detailed in this job description are not exclusive. Staff may be required to follow other instructions and perform other related duties as detailed by their supervisor.

• Health, dental and vision insurance
• Short & long-term disability
• Participation in the Texas Teachers Retirement System in lieu of Social Security Tax
• 403b and 457b investment plans
• Health Savings Accounts
• 11.5 days Paid Time Off
• Discounted Health Club Membership
• A culture of continuous learning with opportunities for professional development

Physical abilities include but are not limited to the items listed above and being able to communicate information clearly as well as the ability to see objects at a close range and at a distance, in order to establish and maintain safe and effective working relationships with staff and students.

(Fingerprinting and background checks are mandatory for all applicants)

NYOS Charter School is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, national origin, sex, or disability, in hiring or providing education or access to benefits of educational services, activities, and programs. The Executive Director has been designated to coordinate compliance with the nondiscrimination requirements of Title IX. The Director of Special Services has been designated to coordinate compliance with the nondiscrimination requirements of Section 504 of the Rehabilitation Act.

Both can be reached at 12301 N. Lamar Blvd., Austin, TX 78753, 512‑583‑6967.