IT Technician

IT Technician Endodontic Practice Partners (EPP)

Location:

Greater Dallas–Fort Worth or Greater Austin, TX (Local Travel Required)

Employment Type:

Full-Time About UsEndodontic Practice Partners (EPP) is a leading network of endodontic practices dedicated to supporting exceptional patient care through operational, clinical, and technology excellence. Our centralized support teams partner closely with clinicians and staff across multiple locations to ensure practices run efficiently and securely.

The Opportunity We are seeking a hands-on IT Technician to support our endodontic practices in the greater Dallas or greater Austin area. This role is ideal for a customer-focused IT professional who enjoys working in the field, solving technical challenges, and supporting healthcare teams across multiple locations. Travel to local practice sites will be required as IT needs arise.

What You’ll DoServe as frontline IT support for onsite and remote users across multiple practice locations

Monitor and manage help desk tickets, ensuring timely resolution and clear communication

Troubleshoot hardware, software, networking, and connectivity issues

Install, configure, and support desktops, laptops, mobile devices, peripherals, and applications

Support Microsoft environments including Windows 11, Active Directory/Azure, Office 365, and Windows Server Assign users and devices to appropriate groups and permissions

Monitor antivirus and security solutions and resolve related issues

Maintain accurate inventory of hardware, software, and licenses

Partner closely with the IT Manager and broader IT team to resolve issues efficiently

Provide excellent customer service to clinicians and staff in a fast-paced healthcare environment

What We’re Looking For High school diploma required; college degree preferred1+ years of experience in IT support, help desk, or technical support

Strong troubleshooting skills across hardware, software, and basic networking

Experience with Microsoft technologies (Windows, Active Directory, Office 365)
Familiarity with networking equipment (switches, routers, firewalls)
Strong communication skills with the ability to explain technical issues clearly

Self-starter who can work independently while collaborating with a remote team Willingness and ability to travel regularly to local practice locations

Healthcare, dental, or multi-site support experience strongly preferred

Preferred (but Not Required)
Certifications such as CompTIA A+, Network+, Azure, ITIL, or CCNAExperience supporting multi-location or healthcare environments

What We Offer:

Competitive salary

Comprehensive health, dental, and vision insurance

Options for health savings and flexible spending accounts
401(k) plan with company match

Life & disability insurance

Paid time off and holidays

Professional development opportunities

Friendly and supportive work environment

Convenient office location with modern amenities

Why Join EPPOpportunity to support healthcare teams making a real impact

Hands-on, varied work across multiple environments

Collaborative and supportive IT team Stability and growth within a national healthcare partnership

Endodontic Practice Partners is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.#INDFM
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